Population Health Plus: An Innovative Approach to Population Health Management

[spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/4″ el_position=”first”] Allie Henderson   Manager, Add-on Modules Government Affairs & Client Solutions [/spb_text_block] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”3/4″ el_position=”last”] To help navigate you through these latest alterations in the healthcare landscape, TSI Healthcare is excited to release our latest blog series Population Health Plus: Population Health Management with a Personal Touch. In this […]

Can You Hear Your Vendor’s Smile?

[spb_single_image image=”17810″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”1/4″ el_position=”first”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”3/4″ el_position=”last”] Emotions are contagious; what emotions are you catching from your EHR vendor? In this latest installment of our blog series, Customer Service: The Lost Art, we will explore the importance of the simple yet underutilized practice of smiling. Before reading […]

Meet The TSI Healthcare Family

[spb_single_image image=”15903″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”1/4″ el_position=”first”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”3/4″ el_position=”last”] Since 1997, TSI Healthcare has been committed to creating an environment where team members and clients are happy and successful.  As TSI Healthcare celebrates 20 years of providing the best customer service and support in the Health IT industry, we […]

Throwback to the 90s: Quality Service

[spb_single_image image=”15903″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”1/4″ el_position=”first”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”3/4″ el_position=”last”] What made the 90s so great? For some, it may have been ditching the floppy disk for ZIP drives, while others may have enjoyed watching hours of their favorite television shows like Friends, The Fresh Prince of Bel- Air, or […]

Top 5 Reasons Your Vendor Fails to Connect

[spb_single_image image=”15952″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”1/4″ el_position=”first”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”3/4″ el_position=”last”] Let’s be honest; all of us have had a bad customer service experience. A vendor failed to call us back in time, they messed up on our order, or we have been transferred to someone who can’t actually help us. […]

Humble Beginnings

[spb_single_image image=”15903″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”1/4″ el_position=”first”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”3/4″ el_position=”last”] The year is 1997. Scientists have just cloned Dolly the sheep, the Mars Pathfinder successfully landed on Mars, and, in a small town in North Carolina, David Dickson, Jr. founded Technology Services Incorporated. This name would later change to TSI […]

Customer Service: The Lost Art

[spb_single_image image=”15088″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”1/4″ el_position=”first”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”3/4″ el_position=”last”] True or False: Only 8% of customers believe they receive superior customer service. True Something is lacking in today’s service experience. Many customers end up throwing down their phones in frustration as they struggle to decipher which button will lead them to […]