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Powered by People

Powered By People

At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.

TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.

Meet A Few Of Our Team Members

By the Numbers

TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.

Live Support Sessions

Total Calls

Support Cases

Hours of Live Onsite Training/Implementation for EHR & EPM

Hours of 1-on-1 Guided Assistance for MACRA

Percentage of Employees Related Directly to Delivering Customer Service

Minute Avg. Response Time*

Percent Positive Feedback

*We estimated the industry average is 1 to 2 business days.

Our Unique

 Full Circle Approach


Tailored Set-Up & Implementation

Your practice is unique. Your IT solutions should be as well.

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Personalized Training

On time, on budget, and completely thorough.

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Live Call Support

Real support comes from real people, based in the U.S.A.

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On-Going Evaluation

Partners for success, today and in the future.

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powered by people

Top Ranked Service Worldwide

By Stevie® Awards
Customer Service Department of the Year
2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021

In Healthcare, Pharmaceuticals, and Related Industries.

About The Stevie Awards:

Established in 2002

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide

Over 2,500 Nominations

for organizations of all sizes in virtually every industry were submitted for the 2017 program.


include representatives from JP Morgan Chase®, TicketMaster®, Franklin Templeton®, and many of the world’s most respected executives.

Past Winners

include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.


From Registration to Attestation

Pages of Federal Policy Legislation Analyzed

Hours of Guided 1-on-1 Federal Policy Assistance

Our Approach to MACRA


Regulatory Education
Evaluation & Goal Setting


Recurring Sessions
& Live Guidance


Personalized Assistance &
Continued Benchmarking


Pre-Submission Review
& Assisted Reporting

Hundreds of Resources At Your Fingertips

Measure Specific
How-To Videos

Easy learning on the fly
for role-specific measures

Training Sessions

Weekly training sessions with flexible registration options

Hours Of
Guided 1-on-1 Federal Policy Assistance

On-going training by
program specialists

TSI Cloud ASP Hosting

Our Cloud is Your Cloud

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us. 

Forget about servers and focus on patient care.

Learn More

By The Numbers:

3,000 Providers
10,000 Users

powered by people, additional modules & services
  • "We contact TSI Healthcare all the time. Whether its workflows or something simple, the response is very quick. If the person on the phone can't fix the issue, they are able to gather the necessary information and find someone who can. Thank you for always being professional, prompt, capable, and effective. It is a pleasure to work with TSI Healthcare."

    Pat, Assistant AdministratorVirginia Cardiovascular Specialists, P.C.
  • "Since implementing TSI Healthcare, my job has become much more simple. I always have someone to talk to or to walk me through an issue. I mostly enjoy being able to call individuals at TSI Healthcare and talk to them on a first name basis."

    MariaCentral Florida Retina
  • "I would recommend TSI Healthcare to other healthcare practices. They have so many benefits. They are Rheumatology specific, and they're able to help us through PQRS and Meaningful Use. It takes a burden off the office. All of the team members are fantastic and very, very helpful!"

    Shari, Billing ManagerColumbus Arthritis Center, Inc.
  • "The third-party support we had before TSI Healthcare, did not have a dedicated Meaningful Use team and we were figuring it out on our own. I don't think we would have been as successful without the TSI Healthcare Meaningful Use team. If we have questions, they have answers."

    Rick, IT/Networking Mid-South Pulmonary Specialists, P.C.