Additional Modules & Services

additional modules & services

Getting The Most From Your System

In addition to Electronic Health Records and Practice Management, TSI Healthcare® offers a variety of optional tools designed to increase productivity, efficiency, connectivity, and patient engagement.

Our additional modules & services build on your existing system to deliver more value from your data. Most importantly, these tools are fully integrated, enabling consistent, real-time clinical and administrative workflow among all users.

Patient Engagement Platform 

Automate Patient Reminders, Waitlists, and Referrals
With Patient Engagement Platform

Intelligent Scheduling

Actionable Reminders

– Send customized, reminders-based appointment types, providers care plans, and more so patients receive tailored message on the appropriate schedule

– Patients can confirm, cancel, reschedule, and join waitlists from within the message, which is then updated in NextGen

Cancellation & Waitlist Management

– Automatically generate and process “smart” waitlist to fill canceled appointments in real-time

– Ask canceled patients to join a waitlist to reschedule their appointments


Smart Conversations

Secure Chat

– Send PHI to patients through HIPAA-compliant, secure chat portal in real-time

– Save time by answering questions and exchanging test results, images, and more

Pre & Post-Care Reminders

– Automate secure patient outreach pre and post-care with instructions based on a specific procedure, provider, location, and more

– Customize communications for custom care needs


– Custom audience broadcasts enable you to quickly communicate with any segment of your patients Ex: Inclement weather notifications


and More...

Feedback & Reputation Management

– Capture real-time, actionable patient feedback

– Drive happy patients to post positive online reviews (Yelp, Google, Healthgrades, etc.)

– Request staff reach out to dissatisfied patients to discuss privately

Capture Referrals

– Automatically contact referred patients to schedule appointments

– Boost referral conversion rate and ensure patients follow-through with needed care


Integrated Speech Recognition

Save Time On EHR Data With
The #1 Ranked Integrated Speech Recognition

Natural Language Understanding

Natural Language Understanding

Leverages clinical data in the patient’s chart to understand the context of what is being said to ensure dictation is accurate.

EHR Documentation In Fewer Clicks

EHR Documentation In Fewer Clicks

40+ out-of-the-box NextGen specific commands allowed for text snippets, template with fields, and EHR navigation via keyboard shortcuts and mouse clicks.

Single, Cloud Based Profile

Single, Cloud Based Profile

User’s profile is stored in the cloud. Providers can access their customized profile from anywhere they are using their NextGen system!

NextGen Mobile

Take Productivity & Patient Care With You
Anytime, Anywhere

Patient Care On The Go

Gain extended access to your EHR on the go, anywhere you have a cell phone signal.

Maximize Productivity

Bridge the care continuum for improved clinical workflow and communication.

Better Care Coordination

Capture more unique, accurate, and reliable documentation instantly instead of waiting to use a computer.

Increase Profitability

Expedite your billing process to reduce days in A/R & denials and increase profitability.


Save Time

Save up to 12 hours of time
per provider per month

Increase Revenue

By streamlining charting an
seeing more patients

Decrease Work After Hours

Complete 90% of your work between
9:00am – 6:00pm, Monday – Friday

Telehealth Virtual Visits

Leverage our fully-integrated Telehealth solution to maximize productivity, boost revenue,
and increase patient satisfaction.

Maximize Productivity

Convert certain office visits into telehealth visits including:

Medication management such as medication refills, questions, medication renewal, and more

Acute flair ups for chronic conditions

Chronic disease management

Sharing test or lab results

Flu, cold, or allergy visits

Rashes/skin problems

Patient education

Increase Revenue

Add telehealth visits to your existing schedule in the morning, before your first patient or after lunch

Replace on in-office visit with two qualifying telehealth visits

Convert patient phone calls into revenue producing visits

Increase Patient Satisfaction

Reduce patient wait times in the office

Save patient travel time and cost to/from the office

Prevent the spreading of illness in the waiting area

Telehealth Reimbursement Landscape

Telehealth parity means that private payers must reimburse qualifying appointments at the same rate as in-office visits. State telehealth parity laws are evolving rapidly. Contact us to obtain the most up-to-date information about your state’s telehealth parity.

Population Health Plus 

Your Automated Engagement & Patient Care Concierge

Industry-leading population health technology powered by top ranked service.

Automate Engagement

Learn More

Improve Care Quality

Learn More

Increase Revenues

Learn More

Dedicated Population Health Plus Concierge

Quarterly Check-in Calls

Quarterly Check-in Calls

Particiapte in quarterly consultation calls with your dedicated Population Health Plus Concierge.

Campaign Recommendations

Campaign Recommendations

Discuss recommendations for new specialty specific campaigns with your dedicated Population Health Plus Concierge.

Robust Reporting

Robust Reporting

Review return on investment reports with your dedicated Population Health Plus Concierge.



Analyze performance compared to your peers.

Success By The Numbers

Average Annual Revenue Generated Through Chronic Conditions

Average Annual Revenue Generated
From Patient No-Show Follow-Ups

Average Annual Revenue Generated
For Medication Follow-Ups


From Paper to Your EHR…With the Stroke of a Pen 

Cursive & Block Printing


Numeric Data

Check Boxes

Eligibility Verification Application

Simplify and automate patient eligibility processes to reduce claim denials and optimize reimbursements.
Increase office efficiency and reduce denials by making informed decisions ahead of the encounter.

Streamline and Simplify Office Operations

Verify a patient’s insurance coverage and view results directly in the patient’s chart.

Verify eligibility for referrals so that a provider can send a patient to an authorized specialist and reduce unnecessary back-and-forth.

Track the status of claims and where it is in the adjudication process.

Integrate these results directly into your PM system.

Speed Payments and Create Revenue Efficiency

Reduce denials by pre-determining eligibility.

Turn your front desk into an extension of your billing & collections.

Track claims more efficiently for staff workflow.

Improve Decision Making

Have upfront conversations with your patients regarding the insurance status of needed procedures or labs.

Reduce or eliminate unknowns regarding insurance and billing and keep your patients informed.

Work with patients for informed care plans which incorporate insurance coverage status.

Decrease Bad Debt

Eligibility issues are #1 cause of denials; remove the largest reimbursement speed bump at the source.

With pre-determined eligibility; care plans and referrals/procedures/labs can be planned out with patient with payment responsibility in mind; removing bad debt pre-emptively

Increase the speed of reimbursements and overall revenue stream into practice by submitting clean claims the first time.

Cloud Edits

Save your staff time and reduce the costs of reworking denied claims.

Cloud Based

Cloud Based

Gain access to extensive “bucket” of claims edit rules and code sets to scrub your claims against.

Automated Updates To Reduce Errors

Automated Updates To Reduce Errors

New edits are activated weekly and don’t require new upgrades/updates. CMS rules are activated as they are published. This reduces the stress on your billing staff of always knowing every new rule, thereby reducing errors.

Smart & Flexible Configuration

Smart & Flexible Configuration

Settings allow for “smart” rules based on adjustments configured for practice, taxonomy, location, or provider level.

Improved Clean Claim Rate & Reduce Denials

Improved Clean Claim Rate & Reduce Denials

Catch more errors on the front end to increase clean claim rates, reduce time and effort spent on reworking denials, and decrease denials.


Simplify the business of healthcare with tools to send cleaner claims,
so you can get paid faster and have fewer denials.

Improve Cashflow

Availity reduces denied or pending claims by up to 60% over the industry average.  This reduces days in A/R for practices by an average of 30 to 50%.

Save Time

Improve your revenue cycle management process by reducing calls to payers and reworking denied claims. Reallocate staff focus on other patient-centered tasks to improve care outcomes.

Exclusive Content

As a payer owned company, Availity has access to exclusive edits, giving your practice a cleaner revenue cycle management process than the competition can offer.

Preferred Clearinghouse

As TSI Healthcare’s preferred clearinghouse, Availity comes backed with our concierge-style implementation & support and expert integration of your workflow with our Availity and PM teams.

Carequality Data Share

Join the nation’s largest patient data sharing network

Carequality Data Share automates the process of sending and receiving patient records to and from other providers, regardless of their EHR.
Save your staff time and increase the quality of care provided to your patients.

Download Brochure


Securely share and retrieve important patient data such as allergies, medications, diagnoses, immunizations, family/medical/surgical/social history, test results, discharge information, vital signs, and providers progress notes.


Gain access to patient data with no messages, faxes, requests, or waiting. Carequality Data Share automates workflows that staff would normally have to perform manually, saving your practice time and freeing up resources.


Everything is integrated into the EHR, which means your practice never has to worry about third party portals.


Share patient data with participating providers, regardless of their EHR system, in seconds rather than days.

Patient Data Sharing By the Numbers:

TSI Healthcare Cloud Hosting

Join the 10,000 users that trust our cloud


TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.

Read More About Our Cloud Hosting Option

So you can forget about hardware and focus 100% on patient care.

powered by people, additional modules & services

Patient Portal

Your Patient’s Medical Home on the Web


Front Office Benefits

Real-Time Appointments & Booking

Appointment Requests

Secure Communication

Broadcast Messaging

Online Payment Center

Clinical Staff Benefits

Intake Forms

Prescription Refill Requests

“My Patient Chart” Feature

Patient Research Center



Client Success Rates

According to a Coker Group Study of TSI Healthcare Practices


Reduction in call volume for lab results


Patients completing paperwork online


Reduction in call volume for Rx refills


Practices reporting improvement in provider productivity

Direct Messaging

Enhanced Clinical Data Messaging

Transform your referral and transition of care process by securely
exchanging clinical data faster and easier than ever before.

Discover and Connect

Search from a comprehensive directory of 1,000,000+ providers & organizations.

Over 70,000,000 secure messages sent and received.

Send secure clinical messages with structured patient data between providers..

Compose and Exchange

Simplify referral workflow and reduce paper/faxing.

Securely share CCDs, NextGen EHR generated documents, and other clinical patient information with providers on the network.

Import patient data from referring providers directly into your system.


Widely Adopted Standards

Connect to other accredited EHR vendors nationwide using industry standards.

Increase interoperability by extending the reach of community partners.


Direct Messaging, a requirement for the Advancing Care Information (ACI) category in MIPS, helps you easily meet objectives.

Automate ACI calculations.

Direct Messaging Workflow


Find a Provider

– Search from a comprehensive directory of 750,000+ providers and organizations.

– Not in the directory? No problem. Just enter their “Direct address.”


Compose Referral

– Use the referral template to generate referral “messages” including:
cover letter, CCD, and PDF attachments.

– Supports multiple attachments.


Send Referral

– Use the Direct protocol to transmit the newly created referral order.



– Automate MIPS calculations.


Direct Trust Agent Accreditation Program (DTAAP) Member

The DTAAP validates and supports compliance with the technical, security,
trust, and business practices required for Direct Messaging. TSI Healthcare’s
Direct Messaging solution utilizes industry leading NextGen and Mirth technology.
Read more about Direct Trust.

  • "Implementing Automated Patient Reminders was easy and seamless. Automating the process has reduced our amount of no-shows in clinic and reduced the amount of time our staff spent calling patients."

    Robert, Director of OperationsBoston Laser Eye Institute, P.C.
  • "Our staff utilizes the Patient Portal Online Bill Pay feature and we have noticed a significant decrease in payment turnaround time as a result of its implementation. The clinical staff loves the lab results features as well. It enables them to communicate more effectively with our patients resulting in reduced callback volume, postage, and wasted paper."

    Misti, Practice ManagerTriad Internal Medicine Associates
  • "We have noticed an increase in patient satisfaction since implementing Automated Patient Reminders. Our patients like receiving the automated reminder about an upcoming appointment and our no-show rates have dropped dramatically. TSI Healthcare was with us through every step of the installation process."

    Gina, Insurance/BillingYuma District Hospital & Clinics
  • "I would definitely recommend TSI Healthcare’s rheumatology content to other rheumatologists. The automation, support, and people make you feel like you’ve known them forever."

    Tom, IT/Facilities ManagerRheumatic Disease Associates
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