Additional Modules & Services

additional modules & services

Getting The Most From Your System

In addition to Electronic Health Records and Practice Management, TSI Healthcare® offers a variety of optional tools designed to increase productivity, efficiency, connectivity, and patient engagement.

Our additional modules & services build on your existing system to deliver more value from your data. Most importantly, these tools are fully integrated, enabling consistent, real-time clinical and administrative workflow among all users.

Telehealth Virtual Visits

Leverage our fully-integrated Telehealth solution to maximize productivity, boost revenue, and increase patient satisfaction

Maximize Productivity

Convert certain office visits into telehealth visits including:

Medication management such as medication refills, questions, medication renewal, and more

Acute flair ups for chronic conditions

Chronic disease management

Sharing test or lab results

Flu, cold, or allergy visits

Rashes/skin problems

Patient education

Increase Revenue

Add telehealth visits to your existing schedule in the morning, before your first patient or after lunch

Replace on in-office visit with two qualifying telehealth visits

Convert patient phone calls into revenue producing visits

Increase Patient Satisfaction

Reduce patient wait times in the office

Save patient travel time and cost to/from the office

Prevent the spreading of illness in the waiting area

Patient Engagement Platform 

Automate Patient Reminders, Waitlists, and Referrals
With Patient Engagement Platform

Actionable Reminders

Actionable Reminders

Send customized reminders based appointment types, providers, care plans, etc. so patients receive tailored message on appropriate schedules

Patients can confirm, cancel, reschedule and join waitlists from within message, which is then updated in NextGen

Cancellation & Waitlist Management

Cancellation & Waitlist Management

Invite patients to opt-in to waitlists and automatically generate and process “smart” waitlist to fill canceled appointments in real-time

Send appointment offers to patients one-by-one on a first-come, first-serve basis

Combine with Telehealth Virtual Visits to fill last-minute cancellations

Referral Management

Referral Management

Automatically contact referred patients to schedule appointments

Boost your referral conversion rate and ensure patients follow through with needed care

Remind existing patients to complete referral bookings recommended by you

Feedback & Reputation Management

Feedback & Reputation Management

Capture patient feedback in real-time

Drive satisfied patients to post positive reviews online

Follow up with dissatisfied patients privately

Broadcast Messaging

Broadcast Messaging

Custom-audience broadcasts enable you to quickly communicate with any segment of your patients

Announce practice updates such as inclement weather closings, new office openings, new patient offerings, and more

Secure Chat

Secure Chat

Send Protected Health Information (PHI) to patients through HIPAA-compliant, secure chat in real-time

Answer questions, exchange test results, and images, check-in on symptoms, and more

Care Pathway

Care Pathway

Deliver personalized, interactive text messages for maximum patient response and interaction

Automate secure patient outreach pre and post-care with instructions based on a specific procedure, provider, location and more

Capture a complete history of all communication with the patient

Patient Engagement Plus

Additional Features to Take Your Patient Engagement to the Next Level

Zero Contact Check-in & Waiting Room

Zero Contact Check-in & Waiting Room

Manage check-in and waiting room workflows while keeping patients and staff safe and informed

Insurance Card Capture

Insurance Card Capture

Allow patients to take a snapshot of an insurance card via their device and securely review pre-visit

Staff can reconcile and confirm insurance on file prior to the patient’s arrival

Balance & Collections Messaging (beta)

Balance & Collections Messaging (beta)

Notify patients of past due balances

Configure patient-specific messaging based on current PM patient responsibility and a predetermined date range after an appointment

Enhanced Patient Self-Scheduling

Enhanced Patient Self-Scheduling

Allow patients to answer a sequence of “decision tree” questions to guide them to the proper appointment types

Allow patients to automatically appointment bookings or process as a request which staff may then review and confirm

Custom Branding

Custom Branding

Personalize the patient experience by adding your practice logo, adjusting colors, and font size/style for patient-facing interactions

Online Patient Intake & eSignature Capture (beta)

Online Patient Intake & eSignature Capture (beta)

Send active link to patients ahead of a visit to complete and update intake, privacy, and policy forms

Current Beta Functionality: Forms may be downloaded as a PDF document, then uploaded to NextGen

Financial Analytics

Leverage Practice Data to Strengthen Financial Performance

Monitor Critical Key Performance Indicators (KPIs) In One Place

Gain transparency on more than 70 critical financial data points including:

– Accounts Receivable

– Billing

– Denials

– Payer Analysis

– Payments

Customized Reporting & Analysis

Go beyond traditional reporting tools with in-depth, customizable dashboards

– Personalized homepage

– Global and sub-category filtering

– Role-based access for providers, executives, and more

Improve Outcomes

Establish meaningful benchmarks to measure your practice’s financial performance in order to:

– Manage cost and improve revenue

– Analyze payment patterns from patient and third party payers

– Analyze the effectiveness of claims processing and accounts receivable

– Set goals to reduce future denials

Fully Integrated, Cloud Based

– Connect to your PM and other third party business intelligence tools

– Web-based platform accessible from anywhere

– iOs and Android app available

Speech Recognition

Save Time On EHR Data With
The #1 Ranked Integrated Speech Recognition

Natural Language Understanding

Natural Language Understanding

Leverages clinical data in the patient’s chart to understand the context of what is being said to ensure dictation is accurate.

EHR Documentation In Fewer Clicks

EHR Documentation In Fewer Clicks

40+ out-of-the-box NextGen specific commands allowed for text snippets, template with fields, and EHR navigation via keyboard shortcuts and mouse clicks.

Single, Cloud Based Profile

Single, Cloud Based Profile

User’s profile is stored in the cloud. Providers can access their customized profile from anywhere they are using their NextGen system!

NextGen Mobile

Take Productivity & Patient Care With You
Anytime, Anywhere

Patient Care On The Go

Gain extended access to your EHR on the go, anywhere you have a cell phone signal.

Maximize Productivity

Bridge the care continuum for improved clinical workflow and communication.

Better Care Coordination

Capture more unique, accurate, and reliable documentation instantly instead of waiting to use a computer.

Increase Profitability

Expedite your billing process to reduce days in A/R & denials and increase profitability.

 

Save Time

Save up to 12 hours of time
per provider per month

Increase Revenue

By streamlining charting an
seeing more patients

Decrease Work After Hours

Complete 90% of your work between
9:00am – 6:00pm, Monday – Friday

Availity

Simplify the business of healthcare with tools to send cleaner claims,
so you can get paid faster and have fewer denials

Improve Cashflow

Availity reduces denied or pending claims by up to 60% over the industry average.  This reduces days in A/R for practices by an average of 30 to 50%.

Save Time

Improve your revenue cycle management process by reducing calls to payers and reworking denied claims. Reallocate staff focus on other patient-centered tasks to improve care outcomes.

Exclusive Content

As a payer owned company, Availity has access to exclusive edits, giving your practice a cleaner revenue cycle management process than the competition can offer.

Preferred Clearinghouse

As TSI Healthcare’s preferred clearinghouse, Availity comes backed with our concierge-style implementation & support and expert integration of your workflow with our Availity and PM teams.

Patient Portal

Your Patient’s Medical Home on the Web

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Front Office Benefits

Real-Time Appointments & Booking

Appointment Requests

Secure Communication

Broadcast Messaging

Online Payment Center

Clinical Staff Benefits

Intake Forms

Prescription Refill Requests

“My Patient Chart” Feature

Patient Research Center

.

.

Client Success Rates

According to a Coker Group Study of TSI Healthcare Practices

30%

Reduction in call volume for lab results

40%

Patients completing paperwork online

50%

Reduction in call volume for Rx refills

50%

Practices reporting improvement in provider productivity

Carequality Data Share

Join the Nation’s Largest Patient Data Sharing Network

Carequality Data Share automates the process of sending and receiving patient records to and from other providers, regardless of their EHR.
Save your staff time and increase the quality of care provided to your patients.

Download Brochure

Access

Securely share and retrieve important patient data such as allergies, medications, diagnoses, immunizations, family/medical/surgical/social history, test results, discharge information, vital signs, and providers progress notes.

Automation

Gain access to patient data with no messages, faxes, requests, or waiting. Carequality Data Share automates workflows that staff would normally have to perform manually, saving your practice time and freeing up resources.

Integration

Everything is integrated into the EHR, which means your practice never has to worry about third party portals.

Interoperability

Share patient data with participating providers, regardless of their EHR system, in seconds rather than days.

Patient Data Sharing By the Numbers:

Population Health Outreach 

Industry-leading Population Health Technology, Powered by Top-ranked Service

Automate Engagement

Learn More

Improve Care Quality

Learn More

Increase Revenues

Learn More

Dedicated Population Health Outreach Concierge

Quarterly Check-in Calls

Quarterly Check-in Calls

Particiapte in quarterly consultation calls with your dedicated Population Health Concierge.

Campaign Recommendations

Campaign Recommendations

Discuss recommendations for new specialty specific campaigns with your dedicated Population Health Concierge.

Robust Reporting

Robust Reporting

Review return on investment reports with your dedicated Population Health Concierge.

Benchmarking

Benchmarking

Analyze performance compared to your peers.

Success By The Numbers

Average Annual Revenue Generated Through Chronic Conditions

Average Annual Revenue Generated
From Patient No-Show Follow-Ups

Average Annual Revenue Generated
For Medication Follow-Ups

NextPen™

From Paper to Your EHR…With the Stroke of a Pen 

Cursive & Block Printing

Drawings

Numeric Data

Check Boxes

Eligibility Verification Application

Simplify & Automate Patient Eligibility to Reduce Claim Denials and Optimize Reimbursements

Streamline and Simplify Office Operations

Verify a patient’s insurance coverage and view results directly in the patient’s chart.

Verify eligibility for referrals so that a provider can send a patient to an authorized specialist and reduce unnecessary back-and-forth.

Track the status of claims and where it is in the adjudication process.

Integrate these results directly into your PM system.

Speed Payments and Create Revenue Efficiency

Reduce denials by pre-determining eligibility.

Turn your front desk into an extension of your billing & collections.

Track claims more efficiently for staff workflow.

Improve Decision Making

Have upfront conversations with your patients regarding the insurance status of needed procedures or labs.

Reduce or eliminate unknowns regarding insurance and billing and keep your patients informed.

Work with patients for informed care plans which incorporate insurance coverage status.

Decrease Bad Debt

Eligibility issues are #1 cause of denials; remove the largest reimbursement speed bump at the source.

With pre-determined eligibility; care plans and referrals/procedures/labs can be planned out with patient with payment responsibility in mind; removing bad debt pre-emptively

Increase the speed of reimbursements and overall revenue stream into practice by submitting clean claims the first time.

Cloud Edits

Save your Staff Time and Reduce the Costs of Reworking Denied Claims

Cloud Based

Cloud Based

Gain access to extensive “bucket” of claims edit rules and code sets to scrub your claims against.

Automated Updates To Reduce Errors

Automated Updates To Reduce Errors

New edits are activated weekly and don’t require new upgrades/updates. CMS rules are activated as they are published. This reduces the stress on your billing staff of always knowing every new rule, thereby reducing errors.

Smart & Flexible Configuration

Smart & Flexible Configuration

Settings allow for “smart” rules based on adjustments configured for practice, taxonomy, location, or provider level.

Improved Clean Claim Rate & Reduce Denials

Improved Clean Claim Rate & Reduce Denials

Catch more errors on the front end to increase clean claim rates, reduce time and effort spent on reworking denials, and decrease denials.

TSI Healthcare Cloud Hosting

Join the 10,000 users that trust our cloud

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TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.

Read More About Our Cloud Hosting Option

So you can forget about hardware and focus 100% on patient care.

powered by people, additional modules & services

Direct Messaging

Enhanced Clinical Data Messaging

Transform your referral and transition of care process by securely
exchanging clinical data faster and easier than ever before.

Discover and Connect

Search from a comprehensive directory of 1,000,000+ providers & organizations.

Over 70,000,000 secure messages sent and received.

Send secure clinical messages with structured patient data between providers..

Compose and Exchange

Simplify referral workflow and reduce paper/faxing.

Securely share CCDs, NextGen EHR generated documents, and other clinical patient information with providers on the network.

Import patient data from referring providers directly into your system.
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Widely Adopted Standards

Connect to other accredited EHR vendors nationwide using industry standards.

Increase interoperability by extending the reach of community partners.
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Meet MIPS

Direct Messaging, a requirement for the Advancing Care Information (ACI) category in MIPS, helps you easily meet objectives.

Automate ACI calculations.
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Direct Messaging Workflow

1

Find a Provider

– Search from a comprehensive directory of 750,000+ providers and organizations.

– Not in the directory? No problem. Just enter their “Direct address.”

2

Compose Referral

– Use the referral template to generate referral “messages” including:
cover letter, CCD, and PDF attachments.

– Supports multiple attachments.

3

Send Referral

– Use the Direct protocol to transmit the newly created referral order.

4

MIPS

– Automate MIPS calculations.

logo-directtrust

Direct Trust Agent Accreditation Program (DTAAP) Member

The DTAAP validates and supports compliance with the technical, security,
trust, and business practices required for Direct Messaging. TSI Healthcare’s
Direct Messaging solution utilizes industry leading NextGen and Mirth technology.
Read more about Direct Trust.

  • "We have noticed an increase in patient satisfaction since implementing Automated Patient Reminders. Our patients like receiving the automated reminder about an upcoming appointment and our no-show rates have dropped dramatically. TSI Healthcare was with us through every step of the installation process."

    Gina, Insurance/BillingYuma District Hospital & Clinics
  • "I would definitely recommend TSI Healthcare’s rheumatology content to other rheumatologists. The automation, support, and people make you feel like you’ve known them forever."

    Tom, IT/Facilities ManagerRheumatic Disease Associates
  • "Since implementing TSI Healthcare our documentation has been better and, as someone who runs the practice, the time savings has been huge. TSI Healthcare takes care of all the service calls, and I know we are in good hands."

    Jay, Practice ManagerAdvanced Rheumatology, MI