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Specialty Releases

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Step 1: Required Setup Form and Overview Document

The TSI Healthcare 2017 Rheumatology Release introduces several new setup options which will allow TSI Healthcare to configure settings unique to your practice. Each client is required to complete the Setup Form below and submit to TSI Healthcare. Please read the TSI Healthcare 2017 Rheumatology Overview document to familiarize yourself with the changes and consult with your core team as needed before completing the Setup Form.

[sf_button colour=”accent” type=”sf-icon-stroke” size=”standard” link=”https://tsihealthcare.com/wp-content/uploads/2014/05/2017-TSI-RHE-Content-Overview2.pdf” target=”_blank” icon=”ss-picture” dropshadow=”no” extraclass=””]Overview: TSI Healthcare 2017 Rheumatology Release[/sf_button]
[sf_button colour=”accent” type=”sf-icon-stroke” size=”standard” link=”https://tsihealthcare.com/wp-content/uploads/2014/05/RHE-2017_SetupForm.pdf” target=”_blank” icon=”ss-file” dropshadow=”no” extraclass=””]Setup Form: TSI Healthcare 2017 Rheumatology Release[/sf_button]

Upon completion of the Setup Form, please submit it to TSI Healthcare through one of the following methods: email to helpdesk@tsihealthcare.com or fax to 888-808-6156. This MUST be completed prior to moving on to the next step in this update.

Step 2: Training

The TSI Healthcare 2017 Rheumatology Release features many exciting new features which will require staff training prior to deployment. To assist with this training, TSI Healthcare has created several brief training videos. Please click on the links below to view the videos.

1. General Session 1– Providers  • Coming Soon

2. General Session 2– Clinical Staff • Coming Soon

3. RHE ScoreCard and Outcomes • Coming Soon

4. One Page PE and Joint Exam • Coming Soon

5. Injection Enhancements: Facet, Nerve Block, Epidural • Coming Soon

6. Infusion Orders • Coming Soon

7. Infusion Flow Sheet • Coming Soon

8. Prior Authorization Suite • Coming Soon

9. Practice Order Management Console • Coming Soon

These training’s will cover a basic workflow overview and changes related to the new content. Please note, these training sessions are intended to be short and simple, not comprehensive in nature.

Applicable Training Videos must be downloaded and viewed by the Client Team Lead and/or designated staff members before proceeding with next steps. Our team will be automatically notified of training completion.

IMPORTANT NOTES ABOUT TRAINING:

The Client Team Lead will be responsible for training any staff members at your practice who do not view recorded training sessions.

It is recommended the Client Team Lead perform testing prior to training end users, as workflow may change during this process.

After viewing the trainings, it is possible that your staff may need additional training on workflows which are specific to your practice. It is the Client Team Lead’s responsibility to identify these training needs and perform these training’s in-house. If TSI Healthcare assistance is needed, this will be a billable service.

You may also find the TSI Healthcare 2017 Rheumatology Release Overview document helpful in training your internal staff.

Step 3: Test Environment Upgrade

The next step in the process is to update your Test Environment (NGTest) with a fresh copy of your Production Environment and install the TSI Healthcare 2017 Rheumatology Release. If you are not currently on KBM 8.3.8 or above, TSI Healthcare will also update your Test Environment with KBM 8.3.8 as part of your Test Environment update (KBM 8.3.8 is a prerequisite for installing the TSI Healthcare 2017 Rheumatology Content).

You will be put into the Test Environment Update Queue upon receipt of the completed TSI Healthcare 2017 Rheumatology Release Setup Form. Access to the Test Environment will be provided upon completion of training during a Setup Call with your assigned TSI Healthcare Update Specialist.

By utilizing your Test Environment, our team will be able to perform a trial run of the TSI Healthcare 2017 Rheumatology installation. This allows us to troubleshoot any issues that may arise during the test update and address them prior to the production update. Most importantly, using the Test Environment will allow your team to test and become familiar with the new Rheumatology content prior to updating your production environment.

Step 4: Client Testing

To ensure a successful update, testing of the TSI Healthcare 2017 Rheumatology Release is REQUIRED. After your practice has completed training and submitted the Setup Form, you will receive a call from your assigned TSI Healthcare Update Specialist within five (5) business days to schedule a setup call. During this call, your TSI Healthcare Update Specialist will review any setup questions and provide you with a copy of the Testing Checklist (also available for download below). Please note, this setup call cannot be completed until after your Test Environment has been updated with a fresh copy of your Production Environment and the TSI Healthcare 2017 Rheumatology Release has been installed, which may require additional coordination with you or internal TSI Healthcare teams due to multiple projects progressing at the same time.

Please utilize the Testing Checklist to verify that the EHR is operating as expected in your Test Environment, all data is intact, and your staff is comfortable with the changes in the new content. Any issues experienced in your Test Environment should be documented on this checklist. Please do NOT submit issues as individual tickets to the TSI Healthcare Helpdesk. This will allow us to address all issues in an efficient manner.

[sf_button colour=”accent” type=”sf-icon-stroke” size=”standard” link=”https://tsihealthcare.com/wp-content/uploads/2014/05/RHE-2017_Client-Testing-Checklist_Final.pdf” target=”_blank” icon=”ss-database” dropshadow=”no” extraclass=””]Testing Checklist: TSI Healthcare 2017 Rheumatology Release[/sf_button]

Step 5: Checklist Submission & Review

After performing testing and completing the TSI Healthcare 2017 Rheumatology Release Testing Checklist, please submit your checklist to TSI Healthcare through one of the following methods: email to helpdesk@tsihealthcare.com or fax to 888-808-6156.

After submission, please allow a minimum of ten (10) business days for your assigned TSI Healthcare Update Specialist to contact you to provide an update on your Testing Checklist. Our team will attempt to resolve any documented issues before contacting you but may need to reach out to obtain clarifying information.

Once all questions/issues/requests have been addressed, we ask that you retest all components of your templates and documents, as any changes completed by TSI Healthcare or members of your staff could result in new errors or workflow changes.

Once your Testing Checklist has passed the review process, your assigned TSI Healthcare Update Specialist will work with you to schedule your Production Environment Update.

Step 6: End User Training

It is the responsibility of each client to conduct internal end-user training. All practice staff utilizing EHR must be trained prior to Go-Live. Practices may use the recordings from the “Step 2: Training” tab above.

Step 7: Verification & Go Live Approval

Upon completion of end-user training and the Testing Checklist, our team will assist you with selecting a date for your TSI Healthcare 2017 Rheumatology production update. Dates are based on TSI Healthcare Update Team availability and client preference.

When selecting a date for the TSI Healthcare 2017 Rheumatology Release update, please note:

– Updates must be performed over a weekend.

– All users must remain off the system while the update is taking place.

– Client Team Lead must be available to review the production database and complete post-update tasks (see below).

Once the production update schedule has been agreed upon, the Client Team Lead and TSI Healthcare Update Specialist will establish the production weekend timeline and assign post-update tasks (may include: importing templates and documents, post-update database testing, and updating preferred templates for end users).

The Client Team Lead and TSI Healthcare Update Specialist will also discuss rollback procedures and criteria for rollback. The TSI Healthcare Update Team can “rollback” the update (revert to previous version) if significant errors occur as a result of the production update. However, it should be noted that any new data entered into your NextGen EPM or EHR systems from the time of your update to the time of the rollback will be lost.

To secure the date for your Go-Live, your Client Team Lead will complete the Go-Live Approval Form (provided by your assigned TSI Healthcare Update Specialist) and submit to TSI Healthcare. Once TSI Healthcare has received your signed Go Live Approval Form and verified that all tasks have completed in preparation for Go-Live, you will receive email confirmation that your practice has been approved for the TSI Healthcare 2017 Rheumatology update in production.

Step 8: Production Environment Upgrade

TSI Healthcare will complete all technical aspects associated with the TSI Healthcare 2017 Rheumatology Release content in your Production Environment. The TSI Healthcare Update Team will begin your production update in accordance with the update timeline predetermined by your Client Team Lead and TSI Healthcare Update Specialist. On the evening of the update, all staff members must be logged out of NextGen by the agreed-upon time (typically around 6 PM on Friday). The update may take the full evening to complete and staff should plan to be logged out of NextGen until the Go-Live morning.

You will be notified via email once our team has completed the update in your Production Environment. After the update has been completed, the Client Team Lead and TSI Healthcare Update Specialist will complete post-production tasks.

It is the Client Team Lead responsibility to perform database testing in production before end users have access to the system Go-Live morning. If a rollback is necessary, the Client Team Lead must notify their TSI Healthcare Update Specialist as soon as possible so that rollback procedures may be performed prior to Go-Live morning.

Your TSI Healthcare Update Specialist will touch base with your Client Team Lead the morning of your Go-Live to verify that everything is going well post-update. If you experience any issues on the date of your Go-Live, please call or email the TSI Healthcare helpdesk* (1-800-354-4205 or helpdesk@tsihealthcare.com). Our helpdesk will be notified of your Go-Live date and will ensure that your tickets are triaged accordingly.

*For urgent items before 8:30 AM Eastern Time, please call our after-hours line (1-800-354-4205 ext 4000) and leave a message.

[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”2016 Pulmonary & Sleep Medicine Release” accordion_id=”” icon=””] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/1″ el_position=”first last”]

Step 1: Required Setup Form and Overview Document

The 2016 TSI Healthcare Pulmonary & Sleep Medicine Release introduces several new setup options which will allow TSI Healthcare to configure settings unique to your practice. Each client is required to complete the following setup form and submit to TSI Healthcare. Please read the 2016 TSI Healthcare Pulmonary & Sleep Medicine overview document to familiarize yourself with the changes before completing the setup form.

[sf_button colour=”accent” type=”sf-icon-stroke” size=”standard” link=”https://tsihealthcare.com/wp-content/uploads/2014/05/2016-TSI-PUL-Content-Overview.pdf” target=”_blank” icon=”ss-picture” dropshadow=”no” extraclass=””]Overview: 2016 TSI Healthcare Pulmonary & Sleep Medicine[/sf_button][sf_button colour=”accent” type=”sf-icon-stroke” size=”standard” link=”https://tsihealthcare.com/wp-content/uploads/2014/05/2016-TSI-PUL-Setup-Form-1.pdf” target=”_blank” icon=”ss-file” dropshadow=”no” extraclass=””]Setup Form: 2016 TSI Healthcare Pulmonary & Sleep Medicine[/sf_button]

After reviewing the 2016 TSI Healthcare Pulmonary & Sleep Medicine Overview and consulting with your core team as needed, please complete the 2016 TSI Healthcare Pulmonary & Sleep Medicine setup form and submit to TSI Healthcare through one of the following methods: email to helpdesk@tsihealthcare.com or fax to 888-808-6156. This MUST be completed prior to moving on to the next step in this update.

Step 2: Training 

The 2016 TSI Healthcare Pulmonary & Sleep Medicine Release features many exciting new features which will require staff training prior to deployment. To assist with this training, TSI Healthcare has created several brief training videos. The video topics are (click on the button to launch the video):

1. Intake – PUL Template

2. SOAP – TSI Template

3. Outcomes Tracking • Coming Soon

4. Copy Forward Template

5. Subcutaneous/Intramuscular Injections

6. Lung Cancer Screening

7. Nebulizer Orders

8. Sleep Test Interpretation and Billing • Coming Soon

9. Practice Orders Console • Coming Soon

*Please note, these trainings are REQUIRED before you can proceed with the next step in the update process. Our team will be automatically notified of training completion.

Applicable training videos must be downloaded and viewed by the client team lead and/or designated staff members. Please note that some clients may have additional trainings based on services offered (i.e. – Sleep Specialists). These trainings will cover a basic workflow overview and changes related to the new templates. Please note, these training sessions are not meant to be comprehensive in nature.

IMPORTANT NOTES ABOUT TRAINING:
The client team lead will be responsible for training any staff members at your practice who do not view recorded training sessions.

It is recommended the client team lead perform testing prior to training end users, as workflow may change during this process.

After viewing the trainings, it is possible that your staff may need additional training on workflows which are specific to your practice. It is the client team lead’s responsibility to identify these training needs and perform these trainings in-house. If TSI Healthcare assistance is needed, this will be a billable service.

You may also find the 2016 TSI Healthcare Pulmonary & Sleep Medicine overview document helpful in training your internal staff. Please see “Step 1: Required Configuration Form and Overview Document” section to access this document.

Step 3: Test Environment Update

The next step in the process is to update your test environment (NGTest) to KBM 8.3.8 (if not already installed) and import the 2016 TSI Healthcare Pulmonary & Sleep Medicine Release. This may require making a fresh copy of your production environment and applying it to the test environment. You will be put into the test environment update queue upon receipt of the completed 2016 TSI Healthcare Pulmonary & Sleep Medicine configuration form (see “Step 1: Required Configuration Form and Overview Document” section above.) Access to the test environment will be provided upon completion of training during a configuration call with your assigned TSI Healthcare update specialist.

By utilizing your test environment, our team will be able to perform a trial run of the KBM 8.3.8 and 2016 TSI Healthcare Pulmonary & Sleep Medicine installation. This allows us to troubleshoot any issues that may arise during the test update and address them prior to the production update. Most importantly, using the test environment will allow your team to test and become familiar with the new Pulmonary & Sleep Medicine content prior to upgrading your production environment.

Step 4: Client Testing

To ensure a successful update, testing of the 2016 TSI Healthcare Pulmonary & Sleep Medicine Release in your test environment is REQUIRED in order to proceed with the update. After your practice has completed training and submitted the configuration form, you will receive a call from your assigned TSI Healthcare update specialist within five (5) business days to schedule a configuration call. During this call, your TSI Healthcare update specialist will review any configuration questions, provide you with a copy of the testing checklist (also available for download below). Please note, this configuration call cannot be completed until after your test environment has been updated to KBM 8.3.8 and the 2016 TSI Healthcare Pulmonary & Sleep Medicine Release has been installed, which may require additional coordination with you or internal TSI Healthcare teams due to multiple projects progressing at the same time (i.e. – UD1 update, NextGen Share, etc).

Please utilize the testing checklist to verify that the EHR is operating as expected, all data is intact, and your staff is comfortable with the changes in the new content. Any issues experienced in your test environment should be documented on this checklist, NOT submitted to the helpdesk. This will allow us to address all issues in an organized manner.

[sf_button colour=”accent” type=”sf-icon-stroke” size=”standard” link=”https://tsihealthcare.com/wp-content/uploads/2014/05/2016-TSI-PUL-Client-Testing-Checklist-1.pdf” target=”_blank” icon=”ss-database” dropshadow=”no” extraclass=””]Checklist: 2016 TSI Healthcare Pulmonary & Sleep Medicine Testing[/sf_button]

Step 5: Checklist Submission & Review

After performing testing and completing the testing checklist (see Step 4, “Client Testing”), please submit your checklist to TSI Healthcare through one of the following methods: email to helpdesk@tsihealthcare.com or fax to 888-808-6156.

After submission, please allow up to ten (10) business days for your assigned TSI Healthcare update specialist to contact you to provide an update on your testing checklist. Our team will attempt to resolve any documented issues before contacting you but may need to reach out to obtain clarifying information.

Once all questions/issues/requests have been addressed, we ask that you retest all components of your templates and documents, as any changes completed by TSI Healthcare or members of your staff may have resulted in new errors.

Once your testing checklist has passed the review process, your assigned TSI Healthcare update specialist will work with you to schedule your production environment update.

Step 6: End User Training

It is the responsibility of each client to conduct internal end-user training and determine a schedule that best meets their needs. All practice staff utilizing EHR must be trained prior to Go-Live. Practices may use the recordings from the “Step 3: Training” section above.

Step 7: Verification & Go Live Approval

Upon completion of end-user training and the testing checklist, our team will assist you with selecting a date for your 2016 TSI Healthcare Pulmonary & Sleep Medicine production update. Dates are based on TSI Healthcare update team availability and client preference.

When selecting a date for the production update, please note:

• Updates must be performed over a weekend.
• All users must remain off the system while the update is taking place.
• Client team lead must be available to review the production database and complete post-production tasks (see below).

Once the production update date has been agreed upon, the client team lead and TSI Healthcare update specialist will establish the production weekend timeline and assign post-production tasks (may include: importing templates and documents, post-update database testing, and updating preferred templates for end users).

The client team lead and TSI Healthcare update specialist will also discuss rollback procedures and criteria for rollback. The TSI Healthcare update team can “rollback” the update (revert to previous version) if significant errors occur as a result of the production update. However, it should be noted that any new data entered into your NextGen EPM or EHR systems from the time of your update to the time of the rollback will be lost.

To secure the date for your Go-Live, your client team lead will complete the Go-Live approval form (provided by your assigned TSI Healthcare update specialist) and submit to TSI Healthcare. Once TSI Healthcare has received your signed Go Live approval form and verified that all tasks have been completed in preparation for Go-Live, you will receive email confirmation that your practice has been approved for the 2016 TSI Healthcare Pulmonary & Sleep Medicine update in production.

Step 8: Production Environment Update

TSI Healthcare will complete all technical aspects associated with the 2016 TSI Healthcare Pulmonary & Sleep Medicine update in your production environment. The TSI Healthcare update team will begin your production update in accordance with the update timeline pre-determined by your client team lead and TSI Healthcare update specialist. On the evening of the update, all staff members must be logged out of NextGen by the agreed-upon time (typically around 6 PM on Friday). The update may take the full evening to complete and staff should plan to be logged out of NextGen until the Go-Live morning.

You will be notified via email once our team has completed the update in your production environment. After the update has been completed, the client team lead and TSI Healthcare update specialist will complete post-production tasks.

It is the client team lead’s responsibility to perform database testing in production before end users have access to the system Go-Live morning. If a rollback is necessary, the client team lead must notify their TSI Healthcare update specialist as soon as possible so that rollback procedures may be performed prior to Go-Live morning.

Your TSI Healthcare update specialist will touch base with your client team lead the morning of your Go-Live to verify that everything is going well post-update. If you experience any issues on the date of your Go-Live, please call or email the TSI Healthcare helpdesk* (1-800-354-4205 or helpdesk@tsihealthcare.com). Our helpdesk will be notified of your Go-Live date and will ensure that your tickets are triaged accordingly.

*For urgent items before 8:30 AM Eastern Time, please call our after-hours line
(1-800-354-4205 ext 4000) and leave a message.

[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”2019 Rheumatology MIPS Dashboard Guidebook” accordion_id=”” icon=””] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/1″ el_position=”first last”]

Summary of the MIPS Dashboard

The Rheumatology MIPS Dashboard is a one-stop shop for documenting required data elements for Rheumatology MIPS Measures that were previously difficult to document/track. This is dashboard is simply a GUIDE to make the workflows on these measures easier (FEWER CLICKS). This template is launched from the blue quick links on the Intake template, blue quick links on the SOAP/Dictation template, the Assessment/Plan panel of the SOAP/Dictation template, and the Navigation Panel.

DISCLAIMER: To track ALL Quality and Promoting Interoperability measure performance please use NextGen’s HQM module for further analysis.

2019 Rheumatology MIPS Dashboard Guidebook

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For assistance, please email our helpdesk at helpdesk@tsihealthcare.com. 

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