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Our Success is Based on Client Success

TSI Healthcare’s continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come.

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By the Numbers

TSI Healthcare delivers platinum level support and implementation services to approximately 1,900 clinical providers and over 9,500 users nationwide. Over the course of the qualifying period, our team accomplished the following:

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[sf_count from=”0″ to=”81000″ speed=”2000″ refresh=”” textstyle=”h3″ subject=”Total Calls” prefix=”” suffix=”” commas=”true”]

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[sf_count from=”0″ to=”54000″ speed=”2500″ refresh=”” textstyle=”h3″ subject=”Support Calls” prefix=”” suffix=”” commas=”true”]

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[sf_count from=”0″ to=”25000″ speed=”3000″ refresh=”” textstyle=”h3″ subject=”Live Support Sessions” prefix=”” suffix=”” commas=”true”]

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[sf_count from=”0″ to=”6000″ speed=”2500″ refresh=”” textstyle=”h3″ subject=”Hours of 1-on-1 Guided Assistance for Meaningful Use” prefix=”” suffix=”” commas=”true”]

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[sf_count from=”0″ to=”3300″ speed=”3000″ refresh=”” textstyle=”h3″ subject=”Hours of Live Onsite Training/Implementation for EHR & EPM” prefix=”” suffix=”” commas=”true”]

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[sf_count from=”0″ to=”2300″ speed=”3500″ refresh=”” textstyle=”h3″ subject=”Hours of Implementation Assistance for ICD-10″ prefix=”” suffix=”” commas=”true”]

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[sf_count from=”0″ to=”99″ speed=”3000″ refresh=”” textstyle=”h3″ subject=”Percent Positive Feedback” prefix=”” suffix=”” commas=”false”]

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[sf_count from=”0″ to=”80″ speed=”3500″ refresh=”” textstyle=”h3″ subject=”Percentage of Employees Related Directly to Delivering Customer Service” prefix=”” suffix=”” commas=”true”]

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[sf_count from=”0″ to=”29″ speed=”4000″ refresh=”” textstyle=”h3″ subject=”Minute Avg. Response Time*” prefix=”” suffix=”” commas=”false”]

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*We estimate the industry average is 1 to 2 business days.

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Client Feedback Surveys

Upon completion of each live support session, clients are automatically provided a three question survey. In 2015 our clients rated us with a 99% positive feedback.

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[chart percentage=”99″ size=”170″ barcolour=”#6caae4″ trackcolour=”#cccccc” content=”99%” align=”center”]

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[sf_button colour=”accent” type=”standard” size=”standard” link=”https://tsihealthcare.com/wp-content/uploads/2014/05/Live-Call-Support-Client-Feedback-Summary1.pdf” target=”_blank” icon=”ss-files” dropshadow=”no” extraclass=””]Read the Real Client Feedback[/sf_button]

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Programs and Resources Designed to Ensure Client Success

TSI Healthcare takes a unique approach of combining resources from a variety of industry groups so that clients have ‘one-stop-shop’ access to the information they need. We provide both LIVE training sessions and pre-recorded videos to provide the highest levels of flexibility. 

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An all-in-one road map for everything our clients need to prepare and implement upcoming product upgrades.

Serves as our client’s “one stop” for everything necessary to accomplish Meaningful Use.

Annual utilization review and recognition program designed to help clients get the most from their IT investment.

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Recognizing Success

Our dedication to client success is further showcased by these 2015 awards from industry leading groups and publications:

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[sf_iconbox image=”fa-trophy” character=”” color=”standard” type=”left-icon-alt” title=”Stevie® Award” animation=”fade-in” animation_delay=”” link=”” target=”_self”]
Top Ranked Service
In Healthcare, Pharmaceuticals,
and Related Industries
2015
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[sf_iconbox image=”ss-usergroup” character=”” color=”standard” type=”left-icon-alt” title=”Modern Healthcare Magazine” animation=”fade-in” animation_delay=””]
Best Places To Work
Top 100 Healthcare Employer in the U.S.
2012, 2013, 2014, 2015
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[sf_iconbox image=”ss-lightbulb” character=”” color=”standard” type=”left-icon-alt” title=”Center for Generational Kinetics” animation=”fade-in” animation_delay=””]
Best Places to Work for Millennials
2015
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[sf_iconbox image=”fa-star-o” character=”” color=”standard” type=”left-icon-alt” title=”Black Book® Survey” animation=”fade-in” animation_delay=”” link=”” target=”_self”]
Top Ranked Specialty Content
2015
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Client Success Videos & Testimonials

As a private company, we succeed only when our clients do. Our job is not to sell technology; it’s to partner TOGETHER and deliver a beneficial Health IT solution. But don’t take our word for it, see what our peers have to say.

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“TSI Healthcare’s support has been the biggest area that has helped. Because, as a small practice we do not have enough time to go through and read about all the government regulations. The added benefit of having people that specialize in that made it much better and took that burden off of us. To know that we were on the right track, and that somebody had our back.”

Jeanette Day, IT/Networking Arthritis and Rheumatic Diseases, P.C.

 

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.“You want to partner yourself with a company that’s going to give you great support. When I call TSI Healthcare, I feel like I am their only customer. I am their central focus, it’s like they drop what they’re doing and focus on me. That’s how I feel when I get support”

Tom McDevitt, IT/Networking Rheumatic Disease Associates

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“When I call TSI Healthcare for support, I’m not just a ticket number. Someone calls me back personally and takes care of the issue. I’m not just lost in the numbers system.”

Janice Bundschu, Practice Manager Arthritis Associates, PLLC

 

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.“I like that when I do call TSI Healthcare, a live person answers the phone. If I choose to send an email to the help desk instead of calling, I get a very prompt response that my ticket has been forwarded to the correct department. The response time for almost any issue I have ever had, has been very prompt.”

Leila Ballard, Business Office Manager Low Country Rheumatology

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“One example when I’ve had to contact TSI Healthcare for support was with some of the federal incentive programs to assist me with reports, reporting itself. They were extremely professional and attentive to my needs and walked me through each step of the process, through resolution.”

Marc Champa, Practice Manager Vitreo-Retinal Associates, P.C.

 

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.“Some of the benefits since implementing TSI Healthcare is our ability to have the providers relax a little more and not worry about trying to achieve certain Meaningful Use goals, because they’re helping us monitor that. They have organized our ability to do that much, much better.”

Dr. Adler, Scarsdale Medical Group, LLP

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“The team members at TSI Healthcare are very customer focused. That was very apparent from day one, when we started working with the sales team, through implementation. When we went on site in North Carolina for our training, even the head guy comes in and meets you. I think that’s something you don’t see with every company. “

Jay Salliotte, Practice Manager Advanced Rheumatology – MI

 

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.“Every time I call TSI Healthcare, the support there is just unbelievable. They are always efficient, they call me right back. It’s just like a part of my family. I know them by heart.”

Susanna Massa, Billing Manager Center for Eye Health

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“With the implementation of Meaningful Use and all the government regulations that constantly keep changing, TSI Healthcare is definitely in the know of the changes and anything that is happening and keeps the clients informed.”

Ana Reyes-Cartagena, Clinical Supervisor Arthritis & Rheumatism Associates-MD

 

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.“One thing that TSI Healthcare offers that I feel like we can’t live without is the personal support. When we call we actually speak with a person and we get almost immediate feedback. You could not ask for better customer service.”

Carol Cook, RN Clinic Manger Clinic for Rheumatic Diseases

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“The team members at TSI Healthcare are amazing. I feel as though they are apart of our practice, I feel as though our practice is a big family and I feel as though we have an extended family now. I feel like I know some of them. I feel that I can call them for anything, personal or professional, they’re great!”

Cathy Henney, Director of Operations Bennett & Bloom Eye Centers, P.A.

 

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.“TSI Healthcare is like a breath of fresh air in this age of automated operators and outsourced service centers. They provide stellar service by the most professional, educated and responsive staff in the industry. I am confident that they will not only meet, but exceed your expectations.“

Beverly Iredale, Practice Administrator Central Carolina Foot & Ankle

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“We truly have a partnership with TSI Healthcare. For me, the greatest assets have been the implementation team that helped us bring the whole process into the office and the Meaningful Use team helped us navigate through all of the regulatory requirements to receive our bonuses and to make sure that we were using the EHR the way it was designed to be used.“

Robert Stutman, OD, MBA, FAAO Select Eye Care

 

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.“There comes a time when thank you is just not enough! We have come to expect nothing but first rate customer service from TSI Healthcare. I would like to spotlight the EHR support for outstanding service and commitment to resolving our issue not only to our satisfaction but to their own which, in this case, exceeded our expectations.”

Jerome Graham, LDO, Optician Tarboro Eye Associates Optometry, PLLC

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“TSI Healthcare takes the time to show their customers that they matter. We are a part of their family just like they are a part of ours.“

Tracy Watkins, Director of Operations Carolina Orthopedics & Sports Medicine

 

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.“TSI Healthcare is wonderful. Their team is knowledgeable and responsive with any issue I may have. They truly care that our practice gets what we need to be successful. I would recommend them to fellow rheumatology practices.”

Shari Smith, Billing Manager Columbus Arthritis Center, Inc.

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“Every time I’ve had to call TSI, they have been more than helpful. Every time I’ve had to call them for assistance, they have been more than prompt. They have been more than customer focused.”

Misti Sellars, Practice Manager Triad Internal Medicine Associates

 

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.“TSI Healthcare’s employees are knowledgeable, dependable, helpful and pleasant under all circumstances. If I have had questions or concerns they have been addressed immediately, with competence and consistent good nature. I would recommend TSI Healthcare to any practice administrator.“

Dale Ugel, Office Manager Arthur R. Ugel M.D., P.A.

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“TSI is aware. They are on it. They know exactly what is coming. They know exactly how they need to help you. The emails, the notifications, the website, they have everything you need. When you call TSI for support you feel like you’re talking to family, you’re recognized and they get you help immediately.“

Sa’Vonna Staton, Practice Manager Carolina Specialty Care, PA

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.“Since TSI took over being our vendor for our new system we have seen so many improvements. We had been on the system previously and we didn’t really learn all of the things we could do with it. Once TSI got involved they were so knowledgeable, helpful, and continue to be so helpful to us in learning what we can do with our practice.“

Cathy Henney, Director of Operations Bennett & Bloom Eye Centers, P.A.

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“The team members at TSI are customer focused, dedicated, committed, and they’re easy to work with!“

Lynne Marlette, Practice Manager Advanced Rheumatology Center

 

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.“I think there is an advantage of having a vendor who is a little bit smaller, who has a commitment to Rheumatology, and a commitment to the specific needs of Rheumatologists. So particularly for my specialty TSI, makes a lot of sense.”

Alan K. Matsumoto, MD Arthritis & Rheumatism Associates of Maryland

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“If you’re looking for that warm and fuzzy feeling, you’ll find it. I get questions about how the support is, I just laugh and say you’ll be taken care of because they have your back.”

Samantha Vaughan, Practice Manager John Huntwork, MD

 

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.“We really shopped around and a lot of us personally met with the TSI staff before we went ahead and did anything to make sure we felt comfortable with our decision. It has been 5 years now and we’re still comfortable with our decision and I’m happy to talk about that to other people.”

Jonathan Seidenberg, MD Seidenberg Protzko Eye Associates

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“We chose to work with TSI because we’re a smaller group, a 6 physician group, in Orlando, Florida. We felt we’d get better attention and better service because, in this industry, it is a difficult thing.“

Jason Rubinstein, Practice Manager Central Florida Retina

 

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.“Our staff utilizes the online bill pay feature and we have noticed a significant decrease in payment turnaround time as a result of its implementation. The clinical staff loves the lab results features as well. It enables them to communicate more effectively with our patients resulting in reduced callback volume, postage, and wasted paper.”

Misti Sellars, Practice Manager Triad Internal Medicine Associates

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“One thing that TSI has introduced for us is ease of use with EHR, especially Meaningful Use. They’ve done a really good job of helping us meet our Meaningful Use goals and getting paid for Meaningful Use.”

Robert Collins, Director of Operations Boston Laser Eye Institute, P.C.

 

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.“We are extremely pleased with the services that TSI Healthcare RCM provides our office and are consistently impressed with their attitude and productivity. They always perform above and beyond with excellent customer service. They are a valuable asset to our organization.”

Debbie Nichols, Office Manager Salem Rheumatology

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“We became a client of TSI because we were having many, many support issues and we needed help. When we were lacking support, we didn’t even know if our monthly reports were accurate. That’s something that our billing manager works closely with TSI to do and we finally feel like they are the accurate reports that we need.”

Linda McKee, Practice Manager Rheumatic Disease Associates, Ltd.

 

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.“We selected TSI Healthcare because of their reputation for excellent service. They proved to be well above average, especially when it came to implementation and training. Their commitment to pulmonary medicine convinced us we had made the right decision.“

Al M. Heyder, M.D. Atlantic Pulmonary Associates

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“We chose TSI because they came highly recommended from several people. We had been through two other vendors previously and didn’t have great results. Once we heard about TSI and interviewed them, we were immediately excited about them. Knowing they have experts in the field and knowing that they are all NextGen certified professionals made a world of difference.“

Cathy Henney, Director of Operations Bennett & Bloom Eye Centers, P.A.

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“The relationship that we’ve built with TSI and working with them through the last couple years, they’ve really provided that technology piece and the cutting edge support that’s needed in today’s industry. The use of Population Health now and our daily use of the NextPen is really making our access and our daily work with patients much more efficient. We’re able to produce more patients through our clinic and it helps our whole practice through a revenue cycle stand point as well.”

Jason Rubinstein, Practice Manager Central Florida Retina

 

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.“The major benefits we’ve seen since implementing and going with TSI is the customer service. All of our tickets are answered very quickly and efficiently, and anytime there are any questions it is very easy to get answers.”

Robert Collins, Director of Operations Boston Laser Eye Institute, P.C.

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“Right off the bat we saw efficiency gained, specifically on the PM side. We saw an increase in number of patients that could be seen. We saw a better ability to collect our payment resources, so our A/R reduced significantly. Eventually when we implemented the EHR, we experienced the ease of seeing patients and having all of the information in front of us.”

Chris Wayne, Practice Manager Viewmont Urology Clinic, PA

 

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“When I call TSI, someone answers the phone.  It’s not press 1 for this or 2 for this or 3 for this. It’s ‘Hi my name is so and so. Hey Samantha, how are you? Haven’t talked to you in a while.’ They usually get someone on the phone or someone calls me back pretty quick.”

Samantha Vaughan, Practice Manager John Huntwork, MD

 

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.“We were struggling with a PM system for about a decade, with no updates and it just wasn’t working well. Someone from TSI happened to walk in and introduce themselves. We actually got an upgrade on our old software and had people who actually helped us make the system work properly.”

John C. Huntwork, MD John Huntwork, MD

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