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Powered By People
At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.
TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.
[sf_button colour=”accent” type=”standard” size=”standard” link=”https://tsihealthcare.com/tag/employee-spotlight/” target=”_blank” icon=”” dropshadow=”no” extraclass=””]Meet A Few Of Our Team Members[/sf_button]
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By the Numbers
TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.
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[sf_count from=”0″ to=”19000″ speed=”2000″ refresh=”” textstyle=”h3″ subject=”Live Support Sessions” prefix=”” suffix=”” commas=”true”]
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[sf_count from=”0″ to=”65000″ speed=”2500″ refresh=”” textstyle=”h3″ subject=”Total Calls” prefix=”” suffix=”” commas=”true”]
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[sf_count from=”0″ to=”68000″ speed=”3000″ refresh=”” textstyle=”h3″ subject=”Support Cases” prefix=”” suffix=”” commas=”true”]
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[sf_count from=”0″ to=”3500″ speed=”3500″ refresh=”” textstyle=”h3″ subject=”Hours of Live Onsite Training/Implementation for EHR & EPM” prefix=”” suffix=”” commas=”true”]
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[sf_count from=”0″ to=”7200″ speed=”2000″ refresh=”” textstyle=”h3″ subject=”Hours of 1-on-1 Guided Assistance for MACRA” prefix=”” suffix=”” commas=”true”]
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[sf_count from=”0″ to=”90″ speed=”2500″ refresh=”” textstyle=”h3″ subject=”Percentage of Employees Related Directly to Delivering Customer Service” prefix=”” suffix=”” commas=”true”]
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[sf_count from=”0″ to=”26″ speed=”3000″ refresh=”” textstyle=”h3″ subject=”Minute Avg. Response Time*” prefix=”” suffix=”” commas=”false”]
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[sf_count from=”0″ to=”99″ speed=”3500″ refresh=”” textstyle=”h3″ subject=”Percent Positive Feedback” prefix=”” suffix=”” commas=”false”]
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*We estimated the industry average is 1 to 2 business days.
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Our Unique
Full Circle Approach
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Your practice is unique. Your IT solutions should be as well.
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[sf_modal header=”Tailored Set-Up & Implementation” btn_colour=”accent” btn_type=”standard” btn_size=”standard” btn_text=”Read More”]
Your practice is unique. Your IT solutions should be, as well
Our implementation process is comprised of two key phases:
Planning The Adoption
Our on-site workflow studies provided your team with a customized implementation plan tailored to your practice needs.
Configuring The Solution
Our specialty-specific, configurable solutions are designed to adjust to YOUR workflow. We make IT work for you.
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On time, on budget, and completely thorough.
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[sf_modal header=”Personalized Training” btn_colour=”accent” btn_type=”standard” btn_size=”standard” btn_text=”Read More”]
On time, on budget, and completely thorough.
We deliver two avenues for training and coaching:
Initial Training
Our initial training includes onsite shadowing of providers, educating them on how to take full advantage of the solutions within their normal workflows. System experts offer “best practice” tips and strategies, as well as making adjustments to our solutions based on provider feedback.
Continuing Education
TSI University™ is our one-of-a-kind program designed exclusively for the ongoing educational benefit of our valued clients. It’s where we offer live courses and webinars designed to help your team build on “best practices.” We aim to assist each practice grow with continuous improvement of effectiveness and efficiency.
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Real support comes from real people, based in the U.S.A.
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[sf_modal header=”Live Call Support” btn_colour=”accent” btn_type=”standard” btn_size=”standard” btn_text=”Read More”]
Real Support from Real People.
Our commitment to “concierge-style” support includes:
Industry Leading Response Time
Our team delivers an average support response time of two (2) hours, compared to the industry average of two (2) days.
Real People From The Start
With live call triaging, our clients have the benefit of speaking with a TSI Healthcare team member from the moment assistance is needed. No automated phone systems or complicated option selection.
True Experts
Our team members are NextGen certified professionals located in the USA. Our clients are never transferred to outsourced international call centers and our team will never provide scripted responses.
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[sf_iconbox image=”” character=”4″ color=”standard” type=”left-icon” title=”On-Going Evaluation” animation=”fade-in” animation_delay=”200″]
Partners for success, today and in the future.
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[sf_modal header=”On-Going Evaluation” btn_colour=”accent” btn_type=”standard” btn_size=”standard” btn_text=”Read More”]
Partners for success, today and in the future.
Regular evaluations by our expert team help you discover new features, functionality, and maximize utilization from day one.
Our On-Going Evaluation Programs Include:
Client Solutions Advisers (CSA)– All practices are assigned a dedicated Client Solutions Adviser.
Circle of Excellence (COE)– Regularly scheduled practice reviews by Client Solutions Advisers. Top achievers are recognized with our COE Awards.
Regulatory Assistance – In-depth review of your team’s readiness for federal incentives.
Proactive Outreach Campaigns – Friendly courtesy reminders on deadlines, new features, and industry changes.
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Top Ranked Service Worldwide
By Stevie® Awards
Customer Service Department of the Year
2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021
In Healthcare, Pharmaceuticals, and Related Industries.
About The Stevie Awards:
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“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide
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for organizations of all sizes in virtually every industry were submitted for the 2017 program.
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include representatives from JP Morgan Chase®, TicketMaster®, Franklin Templeton®, and many of the world’s most respected executives.
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include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.
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Regulatory
Assistance
From Registration to Attestation
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[sf_count from=”0″ to=”6000″ speed=”2000″ refresh=”” textstyle=”h3″ subject=”Pages of Federal Policy Legislation Analyzed” prefix=”” suffix=”” commas=”false”]
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[sf_count from=”0″ to=”7200″ speed=”2500″ refresh=”” textstyle=”h3″ subject=”Hours of Guided 1-on-1 Federal Policy Assistance” prefix=”” suffix=”” commas=”false”]
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Our Approach to MACRA
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Regulatory Education
Evaluation & Goal Setting
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Recurring Sessions
& Live Guidance
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Personalized Assistance &
Continued Benchmarking
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Pre-Submission Review
& Assisted Reporting
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Hundreds of Resources At Your Fingertips
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How-To Videos” prefix=”” suffix=”” commas=”false”]
Easy learning on the fly
for role-specific measures
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[sf_count from=”0″ to=”450″ speed=”3000″ refresh=”” textstyle=”h3″ subject=”Live
Training Sessions” prefix=”” suffix=”” commas=”false”]
Weekly training sessions with flexible registration options
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Guided 1-on-1 Federal Policy Assistance” prefix=”” suffix=”” commas=”false”]
On-going training by
program specialists
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TSI Cloud ASP Hosting
Our Cloud is Your Cloud
TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.
Forget about servers and focus on patient care.
[sf_button colour=”transparent-light” type=”standard” size=”standard” link=”https://tsihealthcare.com/addons/#CloudHosting” target=”_self” icon=”” dropshadow=”no” extraclass=””]Learn More[/sf_button]
By The Numbers:
3,000 Providers
10,000 Users
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Advantages
Powered By People
Our Approach
Top Ranked Service
Award Winning Software
Federal Policy Assistance
Cloud Hosting
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