Patient Portal

Over the past year TSI Healthcare has seen increased interest from practices for information about how to transition their practice into the 21st century. With online banking, shopping, and restaurant reservations available these days, physician practices want and need to catch up! Here’s some information on Patient Portals and be sure to check out TSI Healthcare’s Patient Portal offering. Patient Portal is an online tool allowing patients to access their health information and communicate with their provider, ultimately creating a more educated health consumer. Typically, a patient portal is an add-on to your current EHR system, but some wonder if it is worth the investment. Studies demonstrate patients’ desire to utilize a patient portal. Recently, 72% of consumers polled reported that they would use patient portal or another tool to assist them in paying bills and communicating with providers1. It’s not just young adults seeking these services either: 67% of the baby boomer generation (born 1946-1964) and 75% of Generation X (born 1965-1976) shared this sentiment1. Practices utilizing patient portal should continue to promote its benefits and encourage patients to login to patient portal. Studies demonstrate that phone volume into the office decreases and the calls that do come into the office are completed quicker, consequently cutting down administrative costs2. As patients become educated healthcare consumers, practices without a patient portal could begin to see a decline in their patient load. A recent study identified that 59% of Generation Y respondents (born mid-1970-2000) would switch doctors for one with better online access2. TSI Healthcare recognizes the impact of patient portals by offering its clients NextGen’s Patient Portal. Patient Portal clearly increases the quality of care by engaging both patients and providers.

End Notes

1. Intuit financial healthcare check-up shows Americans confused about medical statements. (2010, April 27). 2. (2011). Studies evaluate the impact of patient portals. Medical Web Experts.