TSI Healthcare Partners with Luma Health to Automate the Patient Journey

Chapel Hill, NC – TSI Healthcare, a national leader in the sales and support of NextGen Practice Management (PM) and Electronic Health Record (EHR) solutions, has partnered with Luma Health to bring the next level of patient engagement to its clients and patients nationwide. Luma Health’s Total Patient Engagement platform is designed to enhance the patient and provider experience by automating the entire patient journey to meet the demands of today’s healthcare consumer.

This innovative solution goes beyond standard appointment reminders to create a complete, patient-centric experience by allowing healthcare providers to offer more effective and efficient services. Practices will benefit by reducing the administrative burden associated with manual patient outreach, while growing their practice and online reputation. Patients will benefit by increased scheduling flexibility and guided follow-up care. Through the Total Patient Engagement platform, practices can automate all aspects of patient communication ranging from appointment reminders, to referrals, and even feedback surveys.

“We are proud to have partnered with TSI Healthcare to modernize patient engagement and access for approximately 300 of TSI Healthcare’s providers and counting,” said Ramesh Munnangi, Director of Strategic Partnerships & Business Development at Luma Health. “Patients are demanding easier ways to schedule and receive care, and through our partnership, we’ve been able to successfully deliver a suite of patient engagement solutions to enhance the patient and provider experience. Our mutual customers have significantly decreased no shows, while also streamlining their referrals to deliver a strong return on investment.”

“We chose to partner with Luma Health because of their outstanding customer satisfaction rate and the terrific quality of their solutions,” said Christian Mibelli, Vice President of Government Affairs and Client Solutions. “As patients become more involved in the management of their own healthcare, partnerships like Luma Health will allow our practices meet the patient demands in today’s healthcare landscape.”

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