TSI Healthcare Partners with Luma Health to Automate the Patient Journey

Chapel Hill, NC – TSI Healthcare, a national leader in the sales and support of NextGen Practice Management (PM) and Electronic Health Record (EHR) solutions, has partnered with Luma Health to bring the next level of patient engagement to its clients and patients nationwide. Luma Health’s Total Patient Engagement platform is designed to enhance the patient and provider experience by automating the entire patient journey to meet the demands of today’s healthcare consumer.

This innovative solution goes beyond standard appointment reminders to create a complete, patient-centric experience by allowing healthcare providers to offer more effective and efficient services. Practices will benefit by reducing the administrative burden associated with manual patient outreach while growing their practice and online reputation. Patients will benefit by increased scheduling flexibility and guided follow-up care. Through the Total Patient Engagement platform, practices can automate all aspects of patient communication ranging from appointment reminders to referrals, and even feedback surveys.

“We are proud to have partnered with TSI Healthcare to modernize patient engagement and access for approximately 300 of TSI Healthcare’s providers and counting,” said Ramesh Munnangi, Director of Strategic Partnerships & Business Development at Luma Health. “Patients are demanding easier ways to schedule and receive care, and through our partnership, we’ve been able to successfully deliver a suite of patient engagement solutions to enhance the patient and provider experience. Our mutual customers have significantly decreased no shows, while also streamlining their referrals to deliver a strong return on investment.”

“We chose to partner with Luma Health because of their outstanding customer satisfaction rate and the terrific quality of their solutions,” said Christian Mibelli, Vice President of Government Affairs and Client Solutions. “As patients become more involved in the management of their own healthcare, partnerships like Luma Health will allow our practices to meet the patient demands in today’s healthcare landscape.”

About TSI Healthcare
TSI Healthcare, founded in 1997, is a national leader in the sales and support of customized NextGen® Practice Management and Electronic Health Record solutions. TSI Healthcare’s solutions are designed to meet the unique needs of practices through specialty specific EHR content, top-ranked service, and award-winning software. In addition to core products powered by NextGen®, TSI Healthcare also offers Patient Portal, Population Health Management, Revenue Cycle Management, cloud hosting and more. TSI Healthcare’s support and service teams include NextGen Certified Professionals, clinicians, and former practice administrators. TSI Healthcare has approximately 200 employees and services approximately 2,600 providers nationwide. For more information, visit tsihealthcare.com or call 800-354-4205.

About Luma Health
Luma Health was founded on the idea that healthcare should work better for all patients. Every single point along the care journey should be simple, seamless, and effective, from accessing care to achieving health goals. Luma Health empowers providers to make this a reality through its total patient engagement solution, designed to boost access, streamline patient-provider communications, and help providers grow their business.

Headquartered in San Francisco, Luma Health’s platform is modernizing communication by delivering smarter conversations that drive patient engagement and continuous care, connecting thousands of healthcare professionals and more than 9 million patients across the United States today. Additional information about the company is available at lumahealth.io.

Contact Information:
Trish O’Malley
(800) 354-4205
info@tsihealthcare.com