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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.

TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.

Meet A Few Of Our Team Members

By the Numbers

TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.

Total Calls

Support Calls

Live Support Sessions

Hours of 1-on-1 Guided Assistance for Meaningful Use

Hours of Live Onsite Training/Implementation for EHR & EPM

Hours of Implementation Assistance for ICD-10

Percent Positive Feedback

Percentage of Employees Related Directly to Delivering Customer Service

Minute Avg. Response Time*

*We estimated the industry average is 1 to 2 business days.

Our Unique

 Full Circle Approach

1

Tailored Set-Up & Implementation

Your practice is unique. Your IT solutions should be as well.

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2

Personalized Training

On time, on budget, and completely thorough.

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3

Live Call Support

Real support comes from real people, based in the U.S.A.

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4

On-Going Evaluation

Partners for success, today and in the future.

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Stevie_blogpost2
Top Ranked Service Worldwide

By Stevie® Awards
Customer Service Department of the Year
2015 | 2016 | 2017

In Healthcare, Pharmaceuticals, and Related Industries.

About The Stevie Awards:

Established in 2002

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide
.
.

Over 2,100 Nominations

for organizations of all sizes in virtually every industry were submitted for the 2016 program.
.

Judges

include representatives from JP Morgan Chase®, TicketMaster®, Franklin Templeton®, and many of the world’s most respected executives.

Past Winners

include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.

Regulatory Assistance

From Registration to Attestation

$13.7 Million Est. Incentives Paid

96% Attestation Rate

Top 5% Of Vendors

Our Approach to MACRA

Analysis

Regulatory Education
Evaluation & Goal Setting

Training

Recurring Sessions
& Live Guidance

Outreach

Personalized Assistance &
Continued Benchmarking

Reporting

Pre-Submission Review
& Assisted Reporting

Hundreds of Resources At Your Fingertips

Measure Specific
How-To Videos

Easy learning on the fly
for role-specific measures

Live
Training Sessions

Weekly training sessions with flexible registration options

Hours Of
1 on 1 Meaningful Use Assistance

On-going training by
program specialists

TSI Cloud ASP Hosting

Our Cloud is Your Cloud

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us. 

Forget about servers and focus on patient care.

Learn More

By The Numbers:

1,900 Providers
9,500 Active Users

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Our Success is Based on Client Success

TSI Healthcare’s continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come. As a private company, we succeed only when YOU do.

  • "It's much more important to have the people who make the system work, than it is to just have the system."

    John C. Huntwork, MDJohn Huntwork, MD
  • "We are extremely pleased with the services that TSI Healthcare RCM provides our office and are consistently impressed with their attitude and productivity. They always perform above and beyond with excellent customer service. They are a valuable asset to our organization.”

    Debbie Nichols, Office ManagerSalem Rheumatology
  • "TSI Healthcare’s employees are knowledgeable, dependable, helpful and pleasant under all circumstances. If I have had questions or concerns they have been addressed immediately, with competence and consistent good nature. I would recommend TSI Healthcare to any practice administrator."

    Dale Ugel, Office ManagerArthur R. Ugel M.D., P.A.
  • "We would recommend TSI Healthcare to other rheumatologists because it really has strengthened our clinical care and practice as whole."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "I would definitely recommend TSI Healthcare’s rheumatology content to other rheumatologists. The automation, support, and people make you feel like you’ve known them forever."

    Tom McDevitt, IT/NetworkingRheumatic Disease Associates
  • "Since implementing TSI Healthcare, my job has become much more simple. I always have someone to talk to or to walk me through an issue. I mostly enjoy being able to call individuals at TSI Healthcare and talk to them on a first name basis."

    Maria ShaferCentral Florida Retina
  • "It is a pleasure working with the staff at TSI Healthcare. Everyone in each department does an exceptional job of thinking outside the box when working to resolve problems."

    Jerome Graham, LDO, OpticianTarboro Eye Associates Optometry, PLLC
  • "We had a lot of issues with our previous vendor. Most of the time it took them about 2 days to get back with us. Since we have switched over to TSI Healthcare we haven't had that issue."

    Jonathan Prime, IT/NetworkingJim C. Kim, MD
  • "The support is second to none. Our calls are returned right away and online tickets are handled by a technician in a timely manner."

    Tom McDevitt, IT/NetworkingRheumatic Disease Associates
  • "We really shopped around. A lot of us personally met with the TSI Healthcare staff before we went ahead and did anything to make sure we felt comfortable with our decision. It has been 5 years now and we're still comfortable with our decision. I'm happy to talk about that to other people."

    Jonathan Seidenberg, MDSeidenberg Protzko Eye Associates
  • "TSI Healthcare is committed to our practice goals. Their team oriented approach has been invaluable for Central Florida Retina reaching our financial and patient care objectives. In today's ever changing health care landscape, having a relationship with TSI Healthcare has been a huge asset for the growth of our practice. TSI Healthcare understands our needs, and their expertise in practice operations and customer service delivery demonstrate the high standard of commitment they provide to each of their clients."

    Jason Rubinstein, Practice AdministratorCentral Florida Retina
  • "TSI Healthcare is a smaller company so we are catered to much more than we were with our previous vendor, who would put us on a list. That has made a world of difference."

    Ana Reyes-Cartagena Arthritis & Rheumatism Associates, M.D.
  • "I’m not just a ticket number that gets lost in the system. Everyone at the office is very friendly and I feel as though once you become TSI Healthcare’s client, you become their family."

    Janice BundschuArthritis Associates, PLLC
  • "We have a very busy six physician group. We selected TSI Healthcare because, in addition to their commitment to Rheumatology and NextGen™ products, we are even more impressed with their dedication to service excellence and adoption success."

    Ray Waldrup, Practice AdministratorLow Country Rheumatology
  • "TSI Healthcare is aware. They are on it. They know exactly what is coming. They know exactly how they need to help you. The emails, the notifications, the website, they have everything you need. When you call TSI Healthcare for support you feel like you're talking to family, you're recognized, and they get you help immediately."

    Sa'Vonna Staton, Practice ManagerCarolina Specialty Care, PA
* You earn $500 Visa gift card when they join the TSI Healthcare family. At TSI Healthcare, we respect your right to privacy. We do not sell, rent, swap or otherwise disclose any of this information to third parties.