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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.

TSI Healthcare offers tailored set-up and installation, guided Meaningful Use assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.

Meet A Few Of Our Team Members

By the Numbers

TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.

Total Calls

Support Calls

Live Support Sessions

Hours of 1-on-1 Guided Assistance for Meaningful Use

Hours of Live Onsite Training/Implementation for EHR & EPM

Hours of Implementation Assistance for ICD-10

Percent Positive Feedback

Percentage of Employees Related Directly to Delivering Customer Service

Minute Avg. Response Time*

*We estimated the industry average is 1 to 2 business days.

Our Unique

 Full Circle Approach

1

Tailored Set-Up & Implementation

Your practice is unique. Your IT solutions should be as well.

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2

Personalized Training

On time, on budget, and completely thorough.

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3

Live Call Support

Real support comes from real people, based in the U.S.A.

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4

On-Going Evaluation

Partners for success, today and in the future.

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#1 Ranked Service Worldwide

By Stevie® Awards
Customer Service Department of the Year
2015 | 2016

In Healthcare, Pharmaceuticals, and Related Industries.

About The Stevie Awards:

Established in 2002

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide
.
.

Over 2,100 Nominations

for organizations of all sizes in virtually every industry were submitted for the 2016 program.
.

Judges

include representatives from JP Morgan Chase®, TicketMaster®, Franklin Templeton®, and many of the world’s most respected executives.

Past Winners

include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.

Black_Book_Rankings_Seal

Top Rankings in Specialty Content

By Black Book™ Survey

Established in 2002

as an accurate, impartial healthcare market and client satisfaction research company.
.

Nearly 29,000 Ballots

collected from users nationwide over a 6 month period.
.
.

18 Performance Indicators

including training, support and customer care, integration and interfaces, reliability, and best breed technology and process improvement. 

Regulatory Assistance

From Registration to Attestation

$13.7 Million Est. Incentives Paid

96% Attestation Rate

Top 5% Of Vendors

Our Meaningful Use Approach

Analysis

Regulatory Education
Evaluation & Goal Setting

Training

Recurring Sessions
& Live Guidance

Outreach

Personalized Assistance &
Continued Benchmarking

Reporting

Pre-Submission Review
& Assisted Reporting

Hundreds of Resources At Your Fingertips

Measure Specific
How-To Videos

Easy learning on the fly
for role-specific measures

Live
Training Sessions

Weekly training sessions with flexible registration options

Hours Of
1 on 1 Meaningful Use Assistance

On-going training by
program specialists

TSI Cloud ASP Hosting

Our Cloud is Your Cloud

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us. 

Forget about servers and focus on patient care.

Learn More

By The Numbers:

1,900 Providers
9,500 Active Users

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Our Success is Based on Client Success

TSI Healthcare’s continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come. As a private company, we succeed only when YOU do.

Client Success ImageV3-01
  • "As government regulations continue to evolve, TSI Healthcare remains current regarding the changes and always keeps us informed in a prompt manner."

    Ana Reyes-CartagenaArthritis & Rheumatism Associates, M.D.
  • "I’m not just a ticket number that gets lost in the system. Everyone at the office is very friendly and I feel as though once you become TSI Healthcare’s client, you become their family."

    Janice BundschuArthritis Associates, PLLC
  • "TSI Healthcare is like a breath of fresh air in this age of automated operators and outsourced service centers. They provide stellar service by the most professional, educated and responsive staff in the industry. I am confident that they will not only meet, but exceed your expectations."

    Beverly Iredale, Practice AdministratorCentral Carolina Foot & Ankle
  • "TSI Healthcare’s employees are knowledgeable, dependable, helpful and pleasant under all circumstances. If I have had questions or concerns they have been addressed immediately, with competence and consistent good nature. I would recommend TSI Healthcare to any practice administrator."

    Dale Ugel, Office ManagerArthur R. Ugel M.D., P.A.
  • "TSI Healthcare is aware. They are on it. They know exactly what is coming. They know exactly how they need to help you. The emails, the notifications, the website, they have everything you need. When you call TSI Healthcare for support you feel like you're talking to family, you're recognized, and they get you help immediately."

    Sa'Vonna Staton, Practice ManagerCarolina Specialty Care, PA
  • "We would recommend TSI Healthcare to other rheumatologists because it really has strengthened our clinical care and practice as whole."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "It's much more important to have the people who make the system work, than it is to just have the system."

    John C. Huntwork, MDJohn Huntwork, MD
  • "The support is second to none. Our calls are returned right away and online tickets are handled by a technician in a timely manner."

    Tom McDevitt, IT/NetworkingRheumatic Disease Associates
  • "TSI Healthcare made many promises and they kept them all. It was really a very smooth transition and everything they promised to accomplish, they did complete."

    Rheumatic Disease Associates, Ltd.
  • "TSI Healthcare is wonderful. I get a HUGE sense of relief when I hear their voice at the end of the line or see their emails coming to me, because I know my issues will be worked on thoroughly and in no time at all. They always keep me updated and are always pleasant."

    Ashley Bales, Medical AssistantArthritis & Rheumatism Associates
  • "TSI Healthcare works with many rheumatology practices to create rheumatology specific content, including some things we would not have thought of on our own. TSI Healthcare’s focus on rheumatology specific content, customer support, and technical service is outstanding."

    Tom McDevitt, IT/NetworkingRheumatic Disease Associates
  • "The TSI Healthcare staff are very knowledgeable, dedicated, and we consider them a part of our staff and a part of our team. The culture between our group and TSI Healthcare is a team approach, which they provide to all of their clients. They really make it a point to be a part of your team and I think that is what drives their success."

    Jason Rubinstein, Practice AdministratorCentral Florida Retina
  • "It is a pleasure working with the staff at TSI Healthcare. Everyone in each department does an exceptional job of thinking outside the box when working to resolve problems."

    Jerome Graham, LDO, OpticianTarboro Eye Associates Optometry, PLLC
  • "Having gone through one failed PM and EHR system installation, we were skeptical. However, TSI Healthcare led us to a level of success we never would have realized without their expert guidance."

    Jonathan Seidenberg, MDSeidenberg Protzko Eye Associates
  • "The team members at TSI Healthcare are very customer focused, that was apparent from day one with the sales team all the way through the implementation and training processes. The CEO even introduced himself and made us feel welcome; that’s not something you see with every company."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
* You earn $500 Visa gift card when they join the TSI Healthcare family. At TSI Healthcare, we respect your right to privacy. We do not sell, rent, swap or otherwise disclose any of this information to third parties.