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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.
TSI Healthcare offers tailored set-up and installation, guided Meaningful Use assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.
By the Numbers
TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.
Live Support Sessions
Hours of 1-on-1 Guided Assistance for Meaningful Use
Hours of Live Onsite Training/Implementation for EHR & EPM
Hours of Implementation Assistance for ICD-10
Percent Positive Feedback
Percentage of Employees Related Directly to Delivering Customer Service
Minute Avg. Response Time*
*We estimated the industry average is 1 to 2 business days.
Full Circle Approach
From Registration to Attestation
$13.7 Million Est. Incentives Paid
96% Attestation Rate
Top 5% Of Vendors
Our Meaningful Use Approach
Hundreds of Resources At Your Fingertips
TSI Cloud ASP Hosting
Our Cloud is Your Cloud
TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.
Forget about servers and focus on patient care.
By The Numbers:
9,500 Active Users
Our Success is Based on Client Success
TSI Healthcare’s continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come. As a private company, we succeed only when YOU do.
"Since TSI Healthcare joined us, we have seen so many more improvements. We had been on the system previously and didn't really learn all of the things we could do with it. Once TSI Healthcare got involved, they were so knowledgeable and were so helpful. They continue to be so helpful to us in learning what more we can do with our practice."Cathy Henney, Director of OperationsBennett & Bloom Eye Centers, P.A.
"TSI Healthcare’s employees are knowledgeable, dependable, helpful and pleasant under all circumstances. If I have had questions or concerns they have been addressed immediately, with competence and consistent good nature. I would recommend TSI Healthcare to any practice administrator."Dale Ugel, Office ManagerArthur R. Ugel M.D., P.A.
"TSI Healthcare is aware. They are on it. They know exactly what is coming. They know exactly how they need to help you. The emails, the notifications, the website, they have everything you need. When you call TSI Healthcare for support you feel like you're talking to family, you're recognized, and they get you help immediately."Sa'Vonna Staton, Practice ManagerCarolina Specialty Care, PA
"They are very prompt and attentive to our needs and are always very helpful and friendly. I would recommend TSI Healthcare to anyone out there!"Jennifer Patronik, Practice ManagerCarolina Center for Rheumatology
"I have had several phone conferences with various folks at TSI Healthcare, and we have really found them to be very helpful and very knowledgeable about their specific areas. There are a lot of unknowns in healthcare, and a lot of regulations that are still of yet to come. I think TSI Healthcare has been very helpful with helping us work through these challenges."Alan K. Matsumoto, MDArthritis & Rheumatism Associates of Maryland
"TSI Healthcare is wonderful. I get a HUGE sense of relief when I hear their voice at the end of the line or see their emails coming to me, because I know my issues will be worked on thoroughly and in no time at all. They always keep me updated and are always pleasant."Ashley Bales, Medical AssistantArthritis & Rheumatism Associates
"As government regulations continue to evolve, TSI Healthcare remains current regarding the changes and always keeps us informed in a prompt manner."Ana Reyes-CartagenaArthritis & Rheumatism Associates, M.D.
"I’m not just a ticket number that gets lost in the system. Everyone at the office is very friendly and I feel as though once you become TSI Healthcare’s client, you become their family."Janice BundschuArthritis Associates, PLLC
"The support is second to none. Our calls are returned right away and online tickets are handled by a technician in a timely manner."Tom McDevitt, IT/NetworkingRheumatic Disease Associates
"The team members at TSI Healthcare are amazing. I feel as though they are a part of our practice and part of our extended family. I feel like I really know some of the TSI Healthcare staff. I can call them for anything. They are great!"Cathy Henney, Director of OperationsBennett & Bloom Eye Centers, P.A.
"We chose TSI Healthcare because they came highly recommended from several different people. We had been through two other vendors previously and didn't have great results. Once we heard about TSI and interviewed them, we were immediately excited. Knowing they have experts in the field and knowing that they are all NextGen certified professionals made a world of difference."Cathy Henney, Director of OperationsBennett & Bloom Eye Centers, P.A.
"One of the things that we couldn't live without is the Meaningful Use team. They have held our hands from the beginning, and we could definitely not live without them. Also, the support team and access to their help. From the beginning, this was something we found so important to us."Lynne MarletteThe Hirsh Center
"I think they are great! We had a TSI Healthcare team member come out to visit us, assist us, and make things calmer and smoother. I think they are a great team. I don't know what we would do without them!"Linda McKeeRheumatic Disease Associates, Ltd.
"TSI Healthcare is like a breath of fresh air in this age of automated operators and outsourced service centers. They provide stellar service by the most professional, educated and responsive staff in the industry. I am confident that they will not only meet, but exceed your expectations."Beverly Iredale, Practice AdministratorCentral Carolina Foot & Ankle
"The TSI Healthcare staff are very knowledgeable, dedicated, and we consider them a part of our staff and a part of our team. The culture between our group and TSI Healthcare is a team approach, which they provide to all of their clients. They really make it a point to be a part of your team and I think that is what drives their success."Jason Rubinstein, Practice AdministratorCentral Florida Retina