Powered by People

Powered By People

At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.

TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.

Meet A Few Of Our Team Members

By the Numbers

TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.

Live Support Sessions

Total Calls

Support Cases

Hours of Live Onsite Training/Implementation for EHR & EPM

Hours of 1-on-1 Guided Assistance for MACRA

Clients Who Increased EHR System Proficiency in 2017

Percentage of Employees Related Directly to Delivering Customer Service

Minute Avg. Response Time*

Percent Positive Feedback

*We estimated the industry average is 1 to 2 business days.

Our Unique

 Full Circle Approach

1

Tailored Set-Up & Implementation

Your practice is unique. Your IT solutions should be as well.

Read More

2

Personalized Training

On time, on budget, and completely thorough.

Read More

3

Live Call Support

Real support comes from real people, based in the U.S.A.

Read More

4

On-Going Evaluation

Partners for success, today and in the future.

Read More

powered by people

Stevie_blogpost2
Top Ranked Service Worldwide

By Stevie® Awards
Customer Service Department of the Year
2015 | 2016 | 2017 | 2018

In Healthcare, Pharmaceuticals, and Related Industries.

About The Stevie Awards:

Established in 2002

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide
.
.

Over 2,500 Nominations

for organizations of all sizes in virtually every industry were submitted for the 2017 program.
.

Judges

include representatives from JP Morgan Chase®, TicketMaster®, Franklin Templeton®, and many of the world’s most respected executives.

Past Winners

include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.

Regulatory Assistance

From Registration to Attestation

Pages of Federal Policy Legislation Analyzed

Hours of Guided 1-on-1 Federal Policy Assistance

$13 Million MU & PQRS Penalties Avoided in 2016

Our Approach to MACRA

Analysis

Regulatory Education
Evaluation & Goal Setting

Training

Recurring Sessions
& Live Guidance

Outreach

Personalized Assistance &
Continued Benchmarking

Reporting

Pre-Submission Review
& Assisted Reporting

Hundreds of Resources At Your Fingertips

Measure Specific
How-To Videos

Easy learning on the fly
for role-specific measures

Live
Training Sessions

Weekly training sessions with flexible registration options

Hours Of
Guided 1-on-1 Federal Policy Assistance

On-going training by
program specialists

TSI Cloud ASP Hosting

Our Cloud is Your Cloud

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us. 

Forget about servers and focus on patient care.

Learn More

By The Numbers:

2,100 Providers
10,000 Users

powered by people, additional modules & services
  • "We had a lot of issues with our previous vendor. Most of the time it took them about 2 days to get back with us. Since we have switched over to TSI Healthcare we haven't had that issue."

    Jonathan Prime, IT/NetworkingJim C. Kim, MD
  • "It is a true delight talking to TSI Healthcare on the phone. They are always incredibly helpful and very pleasant to talk to and work with. Thank You."

    Scott Oakes, IT/NetworkingArthritis & Osteoporosis Consultants of the Carolinas
  • "We have a very busy six physician group. We selected TSI Healthcare because, in addition to their commitment to Rheumatology and NextGen™ products, we are even more impressed with their dedication to service excellence and adoption success."

    Ray Waldrup, Practice AdministratorLow Country Rheumatology
  • "It's much more important to have the people who make the system work, than it is to just have the system."

    John C. Huntwork, MDJohn Huntwork, MD
  • "I would describe the support at TSI Healthcare as very helpful, very friendly and willing to work through any questions you have. TSI Healthcare will do the best that they can to get you to where you need to be.
* You earn $500 Visa gift card when they join the TSI Healthcare family. At TSI Healthcare, we respect your right to privacy. We do not sell, rent, swap or otherwise disclose any of this information to third parties.