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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.

TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.

Meet A Few Of Our Team Members

By the Numbers

TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.

Total Calls

Support Calls

Live Support Sessions

Hours of 1-on-1 Guided Assistance for Meaningful Use

Hours of Live Onsite Training/Implementation for EHR & EPM

Hours of Implementation Assistance for ICD-10

Percent Positive Feedback

Percentage of Employees Related Directly to Delivering Customer Service

Minute Avg. Response Time*

*We estimated the industry average is 1 to 2 business days.

Our Unique

 Full Circle Approach

1

Tailored Set-Up & Implementation

Your practice is unique. Your IT solutions should be as well.

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2

Personalized Training

On time, on budget, and completely thorough.

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3

Live Call Support

Real support comes from real people, based in the U.S.A.

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4

On-Going Evaluation

Partners for success, today and in the future.

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Top Ranked Service Worldwide

By Stevie® Awards
Customer Service Department of the Year
2015 | 2016 | 2017

In Healthcare, Pharmaceuticals, and Related Industries.

About The Stevie Awards:

Established in 2002

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide
.
.

Over 2,100 Nominations

for organizations of all sizes in virtually every industry were submitted for the 2016 program.
.

Judges

include representatives from JP Morgan Chase®, TicketMaster®, Franklin Templeton®, and many of the world’s most respected executives.

Past Winners

include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.

Black_Book_Rankings_Seal

Top Rankings in Specialty Content

By Black Book™ Survey

Established in 2002

as an accurate, impartial healthcare market and client satisfaction research company.
.

Nearly 29,000 Ballots

collected from users nationwide over a 6 month period.
.
.

18 Performance Indicators

including training, support and customer care, integration and interfaces, reliability, and best breed technology and process improvement. 

Regulatory Assistance

From Registration to Attestation

$13.7 Million Est. Incentives Paid

96% Attestation Rate

Top 5% Of Vendors

Our Approach to MACRA

Analysis

Regulatory Education
Evaluation & Goal Setting

Training

Recurring Sessions
& Live Guidance

Outreach

Personalized Assistance &
Continued Benchmarking

Reporting

Pre-Submission Review
& Assisted Reporting

Hundreds of Resources At Your Fingertips

Measure Specific
How-To Videos

Easy learning on the fly
for role-specific measures

Live
Training Sessions

Weekly training sessions with flexible registration options

Hours Of
1 on 1 Meaningful Use Assistance

On-going training by
program specialists

TSI Cloud ASP Hosting

Our Cloud is Your Cloud

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us. 

Forget about servers and focus on patient care.

Learn More

By The Numbers:

1,900 Providers
9,500 Active Users

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Our Success is Based on Client Success

TSI Healthcare’s continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come. As a private company, we succeed only when YOU do.

  • "One of the things that we couldn't live without is the Meaningful Use team. They have held our hands from the beginning, and we could definitely not live without them. Also, the support team and access to their help. From the beginning, this was something we found so important to us."

    Lynne MarletteThe Hirsh Center
  • "TSI Healthcare is a smaller company so we are catered to much more than we were with our previous vendor, who would put us on a list. That has made a world of difference."

    Ana Reyes-Cartagena Arthritis & Rheumatism Associates, M.D.
  • "Since implementing TSI Healthcare our documentation has been better and, as someone who runs the practice, the time savings has been huge. TSI Healthcare takes care of all the service calls, and I know we are in good hands."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "They are very prompt and attentive to our needs and are always very helpful and friendly. I would recommend TSI Healthcare to anyone out there!"

    Jennifer Patronik, Practice ManagerCarolina Center for Rheumatology
  • "The team members at TSI Healthcare are customer focused. They are dedicated, committed, and the are easy to work with!"

    Lynne MarletteThe Hirsh Center
  • "TSI Healthcare is wonderful. I get a HUGE sense of relief when I hear their voice at the end of the line or see their emails coming to me, because I know my issues will be worked on thoroughly and in no time at all. They always keep me updated and are always pleasant."

    Ashley Bales, Medical AssistantArthritis & Rheumatism Associates
  • "TSI Healthcare's client support is unparalleled. Every member of the support team is professional and knowledgeable, and their response time to our questions and issues is super efficient. TSI really works as an extension of my practice, helping to make our operations run as smoothly as possible."

    Robert Stutman, OD, MBA, FAAOSelect Eye Care
  • "We really shopped around. A lot of us personally met with the TSI Healthcare staff before we went ahead and did anything to make sure we felt comfortable with our decision. It has been 5 years now and we're still comfortable with our decision. I'm happy to talk about that to other people."

    Jonathan Seidenberg, MDSeidenberg Protzko Eye Associates
  • "I’m not just a ticket number that gets lost in the system. Everyone at the office is very friendly and I feel as though once you become TSI Healthcare’s client, you become their family."

    Janice BundschuArthritis Associates, PLLC
  • "We would recommend TSI Healthcare to other rheumatologists because it really has strengthened our clinical care and practice as whole."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "We needed a dependable vendor to guide us through the evolving government and ever-changing healthcare regulations. We needed a solution that focused on our specialty, and one made sense economically. We did our due diligence and searched for a company with a proven track record of providing successful EHR and PM solutions. TSI Healthcare has been by our side every step of the way."

    Samantha Vaughan, Practice ManagerJohn Huntwork, MD
  • "TSI Healthcare is committed to our practice goals. Their team oriented approach has been invaluable for Central Florida Retina reaching our financial and patient care objectives. In today's ever changing health care landscape, having a relationship with TSI Healthcare has been a huge asset for the growth of our practice. TSI Healthcare understands our needs, and their expertise in practice operations and customer service delivery demonstrate the high standard of commitment they provide to each of their clients."

    Jason Rubinstein, Practice AdministratorCentral Florida Retina
  • "The team members at TSI Healthcare are very customer focused, that was apparent from day one with the sales team all the way through the implementation and training processes. The CEO even introduced himself and made us feel welcome; that’s not something you see with every company."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "TSI Healthcare understands the needs of  Pulmonary and Sleep Medicine physicians. Because we have to split our time between rounds at hospitals and multiple offices, time and production is very important to us. I have already seen success at my practice with their specialty content, and I know we will see more successes with the use of TSI Healthcare's products and services in our practice."

  • "It is a true delight talking to TSI Healthcare on the phone. They are always incredibly helpful and very pleasant to talk to and work with. Thank You."

    Scott Oakes, IT/NetworkingArthritis & Osteoporosis Consultants of the Carolinas
* You earn $500 Visa gift card when they join the TSI Healthcare family. At TSI Healthcare, we respect your right to privacy. We do not sell, rent, swap or otherwise disclose any of this information to third parties.