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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.

TSI Healthcare offers tailored set-up and installation, guided Meaningful Use assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.

Meet A Few Of Our Team Members

By the Numbers

TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.

Total Calls

Support Calls

Live Support Sessions

Hours of 1-on-1 Guided Assistance for Meaningful Use

Hours of Live Onsite Training/Implementation for EHR & EPM

Hours of Implementation Assistance for ICD-10

Percent Positive Feedback

Percentage of Employees Related Directly to Delivering Customer Service

Minute Avg. Response Time*

*We estimated the industry average is 1 to 2 business days.

Our Unique

 Full Circle Approach

1

Tailored Set-Up & Implementation

Your practice is unique. Your IT solutions should be as well.

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2

Personalized Training

On time, on budget, and completely thorough.

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3

Live Call Support

Real support comes from real people, based in the U.S.A.

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4

On-Going Evaluation

Partners for success, today and in the future.

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#1 Ranked Service Worldwide

By Stevie® Awards
Customer Service Department of the Year
2015 | 2016 | 2017

In Healthcare, Pharmaceuticals, and Related Industries.

About The Stevie Awards:

Established in 2002

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide
.
.

Over 2,100 Nominations

for organizations of all sizes in virtually every industry were submitted for the 2016 program.
.

Judges

include representatives from JP Morgan Chase®, TicketMaster®, Franklin Templeton®, and many of the world’s most respected executives.

Past Winners

include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.

Black_Book_Rankings_Seal

Top Rankings in Specialty Content

By Black Book™ Survey

Established in 2002

as an accurate, impartial healthcare market and client satisfaction research company.
.

Nearly 29,000 Ballots

collected from users nationwide over a 6 month period.
.
.

18 Performance Indicators

including training, support and customer care, integration and interfaces, reliability, and best breed technology and process improvement. 

Regulatory Assistance

From Registration to Attestation

$13.7 Million Est. Incentives Paid

96% Attestation Rate

Top 5% Of Vendors

Our Meaningful Use Approach

Analysis

Regulatory Education
Evaluation & Goal Setting

Training

Recurring Sessions
& Live Guidance

Outreach

Personalized Assistance &
Continued Benchmarking

Reporting

Pre-Submission Review
& Assisted Reporting

Hundreds of Resources At Your Fingertips

Measure Specific
How-To Videos

Easy learning on the fly
for role-specific measures

Live
Training Sessions

Weekly training sessions with flexible registration options

Hours Of
1 on 1 Meaningful Use Assistance

On-going training by
program specialists

TSI Cloud ASP Hosting

Our Cloud is Your Cloud

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us. 

Forget about servers and focus on patient care.

Learn More

By The Numbers:

1,900 Providers
9,500 Active Users

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Our Success is Based on Client Success

TSI Healthcare’s continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come. As a private company, we succeed only when YOU do.

Client Success ImageV3-01
  • "We selected TSI Healthcare because of their reputation for excellent service. They proved to be well above average, especially when it came to implementation and training. Their commitment to pulmonary medicine convinced us we had made the right decision."

    Al M. Heyder, M.D.Atlantic Pulmonary Associates
  • "I would definitely recommend TSI Healthcare’s rheumatology content to other rheumatologists. The automation, support, and people make you feel like you’ve known them forever."

    Tom McDevitt, IT/NetworkingRheumatic Disease Associates
  • "I think they are great! We had a TSI Healthcare team member come out to visit us, assist us, and make things calmer and smoother. I think they are a great team. I don't know what we would do without them!"

    Linda McKeeRheumatic Disease Associates, Ltd.
  • "We really shopped around. A lot of us personally met with the TSI Healthcare staff before we went ahead and did anything to make sure we felt comfortable with our decision. It has been 5 years now and we're still comfortable with our decision. I'm happy to talk about that to other people."

    Jonathan Seidenberg, MDSeidenberg Protzko Eye Associates
  • "TSI Healthcare works with many rheumatology practices to create rheumatology specific content, including some things we would not have thought of on our own. TSI Healthcare’s focus on rheumatology specific content, customer support, and technical service is outstanding."

    Tom McDevitt, IT/NetworkingRheumatic Disease Associates
  • "We chose TSI Healthcare because they came highly recommended from several different people. We had been through two other vendors previously and didn't have great results. Once we heard about TSI and interviewed them, we were immediately excited. Knowing they have experts in the field and knowing that they are all NextGen certified professionals made a world of difference."

    Cathy Henney, Director of OperationsBennett & Bloom Eye Centers, P.A.
  • "The team members at TSI Healthcare are customer focused. They are dedicated, committed, and the are easy to work with!"

    Lynne MarletteThe Hirsh Center
  • "TSI Healthcare is like a breath of fresh air in this age of automated operators and outsourced service centers. They provide stellar service by the most professional, educated and responsive staff in the industry. I am confident that they will not only meet, but exceed your expectations."

    Beverly Iredale, Practice AdministratorCentral Carolina Foot & Ankle
  • "The major benefit we've seen since implementing and going with TSI Healthcare is the customer service. All of our tickets are answered very quickly and efficiently. Anytime there are any questions, it is very easy to get answers."

    Robert Collins, Director of OperationsBoston Laser Eye Institute, P.C.
  • "The support has been the biggest area that has helped because we don’t have enough time to read through all the government regulations. The added benefit of having TSI Healthcare made it easier to know we were on the right track, and they had our back."

    Jeanette DayArthritis and Rheumatic Diseases
  • "Compared to our previous vendor, we have noticed an absolute increase in response time. We have also noticed that we are a part of the family with TSI Healthcare. They are very family oriented as far as we're concerned. We are a member of their team just like they are a member of our team."

    Tracy Watkins, Director of OperationsCarolina Orthopaedics & Sports Medicine
  • "Since implementing TSI Healthcare our documentation has been better and, as someone who runs the practice, the time savings has been huge. TSI Healthcare takes care of all the service calls, and I know we are in good hands."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "It's much more important to have the people who make the system work, than it is to just have the system."

    John C. Huntwork, MDJohn Huntwork, MD
  • "I’m not just a ticket number that gets lost in the system. Everyone at the office is very friendly and I feel as though once you become TSI Healthcare’s client, you become their family."

    Janice BundschuArthritis Associates, PLLC
  • "We had a lot of issues with our previous vendor. Most of the time it took them about 2 days to get back with us. Since we have switched over to TSI Healthcare we haven't had that issue."

    Jonathan Prime, IT/NetworkingJim C. Kim, MD
* You earn $500 Visa gift card when they join the TSI Healthcare family. At TSI Healthcare, we respect your right to privacy. We do not sell, rent, swap or otherwise disclose any of this information to third parties.