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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.
TSI Healthcare offers tailored set-up and installation, guided Meaningful Use assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.
By the Numbers
TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.
Live Support Sessions
Hours of 1-on-1 Guided Assistance for Meaningful Use
Hours of Live Onsite Training/Implementation for EHR & EPM
Hours of Implementation Assistance for ICD-10
Percent Positive Feedback
Percentage of Employees Related Directly to Delivering Customer Service
Minute Avg. Response Time*
*We estimated the industry average is 1 to 2 business days.
Full Circle Approach
From Registration to Attestation
$13.7 Million Est. Incentives Paid
96% Attestation Rate
Top 5% Of Vendors
Our Meaningful Use Approach
Hundreds of Resources At Your Fingertips
TSI Cloud ASP Hosting
Our Cloud is Your Cloud
TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.
Forget about servers and focus on patient care.
By The Numbers:
9,500 Active Users
Our Success is Based on Client Success
TSI Healthcare’s continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come. As a private company, we succeed only when YOU do.
"We selected TSI Healthcare because of their reputation for excellent service. They proved to be well above average, especially when it came to implementation and training. Their commitment to pulmonary medicine convinced us we had made the right decision."Al M. Heyder, M.D.Atlantic Pulmonary Associates
"I would definitely recommend TSI Healthcare’s rheumatology content to other rheumatologists. The automation, support, and people make you feel like you’ve known them forever."Tom McDevitt, IT/NetworkingRheumatic Disease Associates
"I think they are great! We had a TSI Healthcare team member come out to visit us, assist us, and make things calmer and smoother. I think they are a great team. I don't know what we would do without them!"Linda McKeeRheumatic Disease Associates, Ltd.
"We really shopped around. A lot of us personally met with the TSI Healthcare staff before we went ahead and did anything to make sure we felt comfortable with our decision. It has been 5 years now and we're still comfortable with our decision. I'm happy to talk about that to other people."Jonathan Seidenberg, MDSeidenberg Protzko Eye Associates
"TSI Healthcare works with many rheumatology practices to create rheumatology specific content, including some things we would not have thought of on our own. TSI Healthcare’s focus on rheumatology specific content, customer support, and technical service is outstanding."Tom McDevitt, IT/NetworkingRheumatic Disease Associates
"We chose TSI Healthcare because they came highly recommended from several different people. We had been through two other vendors previously and didn't have great results. Once we heard about TSI and interviewed them, we were immediately excited. Knowing they have experts in the field and knowing that they are all NextGen certified professionals made a world of difference."Cathy Henney, Director of OperationsBennett & Bloom Eye Centers, P.A.
"The team members at TSI Healthcare are customer focused. They are dedicated, committed, and the are easy to work with!"Lynne MarletteThe Hirsh Center
"TSI Healthcare is like a breath of fresh air in this age of automated operators and outsourced service centers. They provide stellar service by the most professional, educated and responsive staff in the industry. I am confident that they will not only meet, but exceed your expectations."Beverly Iredale, Practice AdministratorCentral Carolina Foot & Ankle
"The major benefit we've seen since implementing and going with TSI Healthcare is the customer service. All of our tickets are answered very quickly and efficiently. Anytime there are any questions, it is very easy to get answers."Robert Collins, Director of OperationsBoston Laser Eye Institute, P.C.
"The support has been the biggest area that has helped because we don’t have enough time to read through all the government regulations. The added benefit of having TSI Healthcare made it easier to know we were on the right track, and they had our back."Jeanette DayArthritis and Rheumatic Diseases
"Compared to our previous vendor, we have noticed an absolute increase in response time. We have also noticed that we are a part of the family with TSI Healthcare. They are very family oriented as far as we're concerned. We are a member of their team just like they are a member of our team."Tracy Watkins, Director of OperationsCarolina Orthopaedics & Sports Medicine
"Since implementing TSI Healthcare our documentation has been better and, as someone who runs the practice, the time savings has been huge. TSI Healthcare takes care of all the service calls, and I know we are in good hands."Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
"It's much more important to have the people who make the system work, than it is to just have the system."John C. Huntwork, MDJohn Huntwork, MD
"I’m not just a ticket number that gets lost in the system. Everyone at the office is very friendly and I feel as though once you become TSI Healthcare’s client, you become their family."Janice BundschuArthritis Associates, PLLC
"We had a lot of issues with our previous vendor. Most of the time it took them about 2 days to get back with us. Since we have switched over to TSI Healthcare we haven't had that issue."Jonathan Prime, IT/NetworkingJim C. Kim, MD