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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.
TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.
By the Numbers
TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.
Live Support Sessions
Hours of Live Onsite Training/Implementation for EHR & EPM
Hours of 1-on-1 Guided Assistance for MACRA
Clients Who Increased EHR System Proficiency in 2017
Percentage of Employees Related Directly to Delivering Customer Service
Minute Avg. Response Time*
Percent Positive Feedback
*We estimated the industry average is 1 to 2 business days.
Full Circle Approach
From Registration to Attestation
Pages of Federal Policy Legislation Analyzed
Hours of Guided 1-on-1 Federal Policy Assistance
$13 Million MU & PQRS Penalties Avoided in 2016
Our Approach to MACRA
Hundreds of Resources At Your Fingertips
TSI Cloud ASP Hosting
Our Cloud is Your Cloud
TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.
Forget about servers and focus on patient care.
By The Numbers:
"It is a true delight talking to TSI Healthcare on the phone. They are always incredibly helpful and very pleasant to talk to and work with. Thank You."Scott Oakes, IT/NetworkingArthritis & Osteoporosis Consultants of the Carolinas
"I would describe the support at TSI Healthcare as very helpful, very friendly and willing to work through any questions you have. TSI Healthcare will do the best that they can to get you to where you need to be."Aundrea Borelli, Clinical SupervisorVitreo-Retinal Associates, P.C.
"We have a very busy six physician group. We selected TSI Healthcare because, in addition to their commitment to Rheumatology and NextGen™ products, we are even more impressed with their dedication to service excellence and adoption success."Ray Waldrup, Practice AdministratorLow Country Rheumatology
"We had a lot of issues with our previous vendor. Most of the time it took them about 2 days to get back with us. Since we have switched over to TSI Healthcare we haven't had that issue."Jonathan Prime, IT/NetworkingJim C. Kim, MD
"It's much more important to have the people who make the system work, than it is to just have the system."John C. Huntwork, MDJohn Huntwork, MD