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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.
TSI Healthcare offers tailored set-up and installation, guided Meaningful Use assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.
By the Numbers
TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.
Live Support Sessions
Hours of 1-on-1 Guided Assistance for Meaningful Use
Hours of Live Onsite Training/Implementation for EHR & EPM
Hours of Implementation Assistance for ICD-10
Percent Positive Feedback
Percentage of Employees Related Directly to Delivering Customer Service
Minute Avg. Response Time*
*We estimated the industry average is 1 to 2 business days.
Full Circle Approach
From Registration to Attestation
$13.7 Million Est. Incentives Paid
96% Attestation Rate
Top 5% Of Vendors
Our Meaningful Use Approach
Hundreds of Resources At Your Fingertips
TSI Cloud ASP Hosting
Our Cloud is Your Cloud
TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.
Forget about servers and focus on patient care.
By The Numbers:
9,500 Active Users
Our Success is Based on Client Success
TSI Healthcare’s continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come. As a private company, we succeed only when YOU do.
"As government regulations continue to evolve, TSI Healthcare remains current regarding the changes and always keeps us informed in a prompt manner."Ana Reyes-CartagenaArthritis & Rheumatism Associates, M.D.
"I’m not just a ticket number that gets lost in the system. Everyone at the office is very friendly and I feel as though once you become TSI Healthcare’s client, you become their family."Janice BundschuArthritis Associates, PLLC
"TSI Healthcare is like a breath of fresh air in this age of automated operators and outsourced service centers. They provide stellar service by the most professional, educated and responsive staff in the industry. I am confident that they will not only meet, but exceed your expectations."Beverly Iredale, Practice AdministratorCentral Carolina Foot & Ankle
"TSI Healthcare’s employees are knowledgeable, dependable, helpful and pleasant under all circumstances. If I have had questions or concerns they have been addressed immediately, with competence and consistent good nature. I would recommend TSI Healthcare to any practice administrator."Dale Ugel, Office ManagerArthur R. Ugel M.D., P.A.
"TSI Healthcare is aware. They are on it. They know exactly what is coming. They know exactly how they need to help you. The emails, the notifications, the website, they have everything you need. When you call TSI Healthcare for support you feel like you're talking to family, you're recognized, and they get you help immediately."Sa'Vonna Staton, Practice ManagerCarolina Specialty Care, PA
"We would recommend TSI Healthcare to other rheumatologists because it really has strengthened our clinical care and practice as whole."Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
"It's much more important to have the people who make the system work, than it is to just have the system."John C. Huntwork, MDJohn Huntwork, MD
"The support is second to none. Our calls are returned right away and online tickets are handled by a technician in a timely manner."Tom McDevitt, IT/NetworkingRheumatic Disease Associates
"TSI Healthcare made many promises and they kept them all. It was really a very smooth transition and everything they promised to accomplish, they did complete."Rheumatic Disease Associates, Ltd.
"TSI Healthcare is wonderful. I get a HUGE sense of relief when I hear their voice at the end of the line or see their emails coming to me, because I know my issues will be worked on thoroughly and in no time at all. They always keep me updated and are always pleasant."Ashley Bales, Medical AssistantArthritis & Rheumatism Associates
"TSI Healthcare works with many rheumatology practices to create rheumatology specific content, including some things we would not have thought of on our own. TSI Healthcare’s focus on rheumatology specific content, customer support, and technical service is outstanding."Tom McDevitt, IT/NetworkingRheumatic Disease Associates
"The TSI Healthcare staff are very knowledgeable, dedicated, and we consider them a part of our staff and a part of our team. The culture between our group and TSI Healthcare is a team approach, which they provide to all of their clients. They really make it a point to be a part of your team and I think that is what drives their success."Jason Rubinstein, Practice AdministratorCentral Florida Retina
"It is a pleasure working with the staff at TSI Healthcare. Everyone in each department does an exceptional job of thinking outside the box when working to resolve problems."Jerome Graham, LDO, OpticianTarboro Eye Associates Optometry, PLLC
"Having gone through one failed PM and EHR system installation, we were skeptical. However, TSI Healthcare led us to a level of success we never would have realized without their expert guidance."Jonathan Seidenberg, MDSeidenberg Protzko Eye Associates
"The team members at TSI Healthcare are very customer focused, that was apparent from day one with the sales team all the way through the implementation and training processes. The CEO even introduced himself and made us feel welcome; that’s not something you see with every company."Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI