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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.

TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.

Meet A Few Of Our Team Members

By the Numbers

TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.

Total Calls

Support Calls

Live Support Sessions

Hours of 1-on-1 Guided Assistance for Meaningful Use

Hours of Live Onsite Training/Implementation for EHR & EPM

Hours of Implementation Assistance for ICD-10

Percent Positive Feedback

Percentage of Employees Related Directly to Delivering Customer Service

Minute Avg. Response Time*

*We estimated the industry average is 1 to 2 business days.

Our Unique

 Full Circle Approach

1

Tailored Set-Up & Implementation

Your practice is unique. Your IT solutions should be as well.

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2

Personalized Training

On time, on budget, and completely thorough.

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3

Live Call Support

Real support comes from real people, based in the U.S.A.

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4

On-Going Evaluation

Partners for success, today and in the future.

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Top Ranked Service Worldwide

By Stevie® Awards
Customer Service Department of the Year
2015 | 2016 | 2017

In Healthcare, Pharmaceuticals, and Related Industries.

About The Stevie Awards:

Established in 2002

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide
.
.

Over 2,100 Nominations

for organizations of all sizes in virtually every industry were submitted for the 2016 program.
.

Judges

include representatives from JP Morgan Chase®, TicketMaster®, Franklin Templeton®, and many of the world’s most respected executives.

Past Winners

include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.

Black_Book_Rankings_Seal

Top Rankings in Specialty Content

By Black Book™ Survey

Established in 2002

as an accurate, impartial healthcare market and client satisfaction research company.
.

Nearly 29,000 Ballots

collected from users nationwide over a 6 month period.
.
.

18 Performance Indicators

including training, support and customer care, integration and interfaces, reliability, and best breed technology and process improvement. 

Regulatory Assistance

From Registration to Attestation

$13.7 Million Est. Incentives Paid

96% Attestation Rate

Top 5% Of Vendors

Our Approach to MACRA

Analysis

Regulatory Education
Evaluation & Goal Setting

Training

Recurring Sessions
& Live Guidance

Outreach

Personalized Assistance &
Continued Benchmarking

Reporting

Pre-Submission Review
& Assisted Reporting

Hundreds of Resources At Your Fingertips

Measure Specific
How-To Videos

Easy learning on the fly
for role-specific measures

Live
Training Sessions

Weekly training sessions with flexible registration options

Hours Of
1 on 1 Meaningful Use Assistance

On-going training by
program specialists

TSI Cloud ASP Hosting

Our Cloud is Your Cloud

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us. 

Forget about servers and focus on patient care.

Learn More

By The Numbers:

1,900 Providers
9,500 Active Users

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Our Success is Based on Client Success

TSI Healthcare’s continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come. As a private company, we succeed only when YOU do.

  • "Compared to our previous vendor, we have noticed an absolute increase in response time. We have also noticed that we are a part of the family with TSI Healthcare. They are very family oriented as far as we're concerned. We are a member of their team just like they are a member of our team."

    Tracy Watkins, Director of OperationsCarolina Orthopaedics & Sports Medicine
  • "TSI Healthcare is like a breath of fresh air in this age of automated operators and outsourced service centers. They provide stellar service by the most professional, educated and responsive staff in the industry. I am confident that they will not only meet, but exceed your expectations."

    Beverly Iredale, Practice AdministratorCentral Carolina Foot & Ankle
  • "When I call TSI Healthcare, someone answers the phone. Someone I can understand. Someone that speaks english. It's not press 1 for this or 2 for this or 3 for this. It's 'Hi my name is so and so. Hey Samantha, how are you? Haven't talked to you in a while.' They usually get someone on the phone, or someone calls me back pretty quick."

    Samantha Vaughan, Practice ManagerJohn Huntwork, MD
  • "As government regulations continue to evolve, TSI Healthcare remains current regarding the changes and always keeps us informed in a prompt manner."

    Ana Reyes-CartagenaArthritis & Rheumatism Associates, M.D.
  • "TSI Healthcare made many promises and they kept them all. It was really a very smooth transition and everything they promised to accomplish, they did complete."

    Rheumatic Disease Associates, Ltd.
  • "I think they are great! We had a TSI Healthcare team member come out to visit us, assist us, and make things calmer and smoother. I think they are a great team. I don't know what we would do without them!"

    Linda McKeeRheumatic Disease Associates, Ltd.
  • "The team members at TSI Healthcare are very customer focused, that was apparent from day one with the sales team all the way through the implementation and training processes. The CEO even introduced himself and made us feel welcome; that’s not something you see with every company."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "It is a true delight talking to TSI Healthcare on the phone. They are always incredibly helpful and very pleasant to talk to and work with. Thank You."

    Scott Oakes, IT/NetworkingArthritis & Osteoporosis Consultants of the Carolinas
  • "The team members at TSI Healthcare are customer focused. They are dedicated, committed, and the are easy to work with!"

    Lynne MarletteThe Hirsh Center
  • "We selected TSI Healthcare because of their reputation for excellent service. They proved to be well above average, especially when it came to implementation and training. Their commitment to pulmonary medicine convinced us we had made the right decision."

    Al M. Heyder, M.D.Atlantic Pulmonary Associates
  • "We had a lot of issues with our previous vendor. Most of the time it took them about 2 days to get back with us. Since we have switched over to TSI Healthcare we haven't had that issue."

    Jonathan Prime, IT/NetworkingJim C. Kim, MD
  • "They are very prompt and attentive to our needs and are always very helpful and friendly. I would recommend TSI Healthcare to anyone out there!"

    Jennifer Patronik, Practice ManagerCarolina Center for Rheumatology
  • "We would recommend TSI Healthcare to other rheumatologists because it really has strengthened our clinical care and practice as whole."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "We needed a dependable vendor to guide us through the evolving government and ever-changing healthcare regulations. We needed a solution that focused on our specialty, and one made sense economically. We did our due diligence and searched for a company with a proven track record of providing successful EHR and PM solutions. TSI Healthcare has been by our side every step of the way."

    Samantha Vaughan, Practice ManagerJohn Huntwork, MD
  • "TSI Healthcare’s employees are knowledgeable, dependable, helpful and pleasant under all circumstances. If I have had questions or concerns they have been addressed immediately, with competence and consistent good nature. I would recommend TSI Healthcare to any practice administrator."

    Dale Ugel, Office ManagerArthur R. Ugel M.D., P.A.
* You earn $500 Visa gift card when they join the TSI Healthcare family. At TSI Healthcare, we respect your right to privacy. We do not sell, rent, swap or otherwise disclose any of this information to third parties.