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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.
TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.
By the Numbers
TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.
Live Support Sessions
Hours of Live Onsite Training/Implementation for EHR & EPM
Hours of 1-on-1 Guided Assistance for MACRA
Clients Who Increased EHR System Proficiency
Percentage of Employees Related Directly to Delivering Customer Service
Minute Avg. Response Time*
Percent Positive Feedback
*We estimated the industry average is 1 to 2 business days.
Full Circle Approach
From Registration to Attestation
Pages of Federal Policy Legislation Analyzed
Hours of Guided 1-on-1 Federal Policy Assistance
$13 Million MU & PQRS Penalties Avoided in 2016
Our Approach to MACRA
Hundreds of Resources At Your Fingertips
TSI Cloud ASP Hosting
Our Cloud is Your Cloud
TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.
Forget about servers and focus on patient care.
By The Numbers:
9,500 Active Users
"TSI Healthcare understands the needs of Pulmonary and Sleep Medicine physicians. Because we have to split our time between rounds at hospitals and multiple offices, time and production is very important to us. I have already seen success at my practice with their specialty content, and I know we will see more successes with the use of TSI Healthcare's products and services in our practice."Mark M. Chung M.D.Sleep + Lung, M.D.
"I have had several phone conferences with various folks at TSI Healthcare, and we have really found them to be very helpful and very knowledgeable about their specific areas. There are a lot of unknowns in healthcare, and a lot of regulations that are still of yet to come. I think TSI Healthcare has been very helpful with helping us work through these challenges."Alan K. Matsumoto, MDArthritis & Rheumatism Associates of Maryland
"Since implementing TSI Healthcare, my job has become much more simple. I always have someone to talk to or to walk me through an issue. I mostly enjoy being able to call individuals at TSI Healthcare and talk to them on a first name basis."Maria ShaferCentral Florida Retina
"TSI Healthcare is aware. They are on it. They know exactly what is coming. They know exactly how they need to help you. The emails, the notifications, the website, they have everything you need. When you call TSI Healthcare for support you feel like you're talking to family, you're recognized, and they get you help immediately."Sa'Vonna Staton, Practice ManagerCarolina Specialty Care, PA
"TSI Healthcare is a smaller company so we are catered to much more than we were with our previous vendor, who would put us on a list. That has made a world of difference."Ana Reyes-Cartagena Arthritis & Rheumatism Associates, M.D.
"It's much more important to have the people who make the system work, than it is to just have the system."John C. Huntwork, MDJohn Huntwork, MD
"The support is second to none. Our calls are returned right away and online tickets are handled by a technician in a timely manner."Tom McDevitt, IT/NetworkingRheumatic Disease Associates
"It is a true delight talking to TSI Healthcare on the phone. They are always incredibly helpful and very pleasant to talk to and work with. Thank You."Scott Oakes, IT/NetworkingArthritis & Osteoporosis Consultants of the Carolinas
"It is a pleasure working with the staff at TSI Healthcare. Everyone in each department does an exceptional job of thinking outside the box when working to resolve problems."Jerome Graham, LDO, OpticianTarboro Eye Associates Optometry, PLLC
"I’m not just a ticket number that gets lost in the system. Everyone at the office is very friendly and I feel as though once you become TSI Healthcare’s client, you become their family."Janice BundschuArthritis Associates, PLLC
"We have a very busy six physician group. We selected TSI Healthcare because, in addition to their commitment to Rheumatology and NextGen™ products, we are even more impressed with their dedication to service excellence and adoption success."Ray Waldrup, Practice AdministratorLow Country Rheumatology
"As government regulations continue to evolve, TSI Healthcare remains current regarding the changes and always keeps us informed in a prompt manner."Ana Reyes-CartagenaArthritis & Rheumatism Associates, M.D.
"The TSI Healthcare staff are very knowledgeable, dedicated, and we consider them a part of our staff and a part of our team. The culture between our group and TSI Healthcare is a team approach, which they provide to all of their clients. They really make it a point to be a part of your team and I think that is what drives their success."Jason Rubinstein, Practice AdministratorCentral Florida Retina
"I would definitely recommend TSI Healthcare’s rheumatology content to other rheumatologists. The automation, support, and people make you feel like you’ve known them forever."Tom McDevitt, IT/NetworkingRheumatic Disease Associates
“There are a lot of changes coming with the new MIPS and MACRA programs for Medicare, and there is no way I could possibly stay on top of it and run a medical practice. We rely very heavily on the Government Regulations team at TSI Healthcare. Our practice greatly benefits from their knowledge about MACRA. They stay on top of the changes and help us navigate them.”Connie MoscatiCape Fear Arthritis Care