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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.
TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.
By the Numbers
TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.
Live Support Sessions
Hours of 1-on-1 Guided Assistance for Meaningful Use
Hours of Live Onsite Training/Implementation for EHR & EPM
Hours of Implementation Assistance for ICD-10
Percent Positive Feedback
Percentage of Employees Related Directly to Delivering Customer Service
Minute Avg. Response Time*
*We estimated the industry average is 1 to 2 business days.
Full Circle Approach
From Registration to Attestation
$13.7 Million Est. Incentives Paid
96% Attestation Rate
Top 5% Of Vendors
Our Approach to MACRA
Hundreds of Resources At Your Fingertips
TSI Cloud ASP Hosting
Our Cloud is Your Cloud
TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.
Forget about servers and focus on patient care.
By The Numbers:
9,500 Active Users
Our Success is Based on Client Success
TSI Healthcare’s continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come. As a private company, we succeed only when YOU do.
"It's much more important to have the people who make the system work, than it is to just have the system."John C. Huntwork, MDJohn Huntwork, MD
"We are extremely pleased with the services that TSI Healthcare RCM provides our office and are consistently impressed with their attitude and productivity. They always perform above and beyond with excellent customer service. They are a valuable asset to our organization.”Debbie Nichols, Office ManagerSalem Rheumatology
"TSI Healthcare’s employees are knowledgeable, dependable, helpful and pleasant under all circumstances. If I have had questions or concerns they have been addressed immediately, with competence and consistent good nature. I would recommend TSI Healthcare to any practice administrator."Dale Ugel, Office ManagerArthur R. Ugel M.D., P.A.
"We would recommend TSI Healthcare to other rheumatologists because it really has strengthened our clinical care and practice as whole."Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
"I would definitely recommend TSI Healthcare’s rheumatology content to other rheumatologists. The automation, support, and people make you feel like you’ve known them forever."Tom McDevitt, IT/NetworkingRheumatic Disease Associates
"Since implementing TSI Healthcare, my job has become much more simple. I always have someone to talk to or to walk me through an issue. I mostly enjoy being able to call individuals at TSI Healthcare and talk to them on a first name basis."Maria ShaferCentral Florida Retina
"It is a pleasure working with the staff at TSI Healthcare. Everyone in each department does an exceptional job of thinking outside the box when working to resolve problems."Jerome Graham, LDO, OpticianTarboro Eye Associates Optometry, PLLC
"We had a lot of issues with our previous vendor. Most of the time it took them about 2 days to get back with us. Since we have switched over to TSI Healthcare we haven't had that issue."Jonathan Prime, IT/NetworkingJim C. Kim, MD
"The support is second to none. Our calls are returned right away and online tickets are handled by a technician in a timely manner."Tom McDevitt, IT/NetworkingRheumatic Disease Associates
"We really shopped around. A lot of us personally met with the TSI Healthcare staff before we went ahead and did anything to make sure we felt comfortable with our decision. It has been 5 years now and we're still comfortable with our decision. I'm happy to talk about that to other people."Jonathan Seidenberg, MDSeidenberg Protzko Eye Associates
"TSI Healthcare is committed to our practice goals. Their team oriented approach has been invaluable for Central Florida Retina reaching our financial and patient care objectives. In today's ever changing health care landscape, having a relationship with TSI Healthcare has been a huge asset for the growth of our practice. TSI Healthcare understands our needs, and their expertise in practice operations and customer service delivery demonstrate the high standard of commitment they provide to each of their clients."Jason Rubinstein, Practice AdministratorCentral Florida Retina
"TSI Healthcare is a smaller company so we are catered to much more than we were with our previous vendor, who would put us on a list. That has made a world of difference."Ana Reyes-Cartagena Arthritis & Rheumatism Associates, M.D.
"I’m not just a ticket number that gets lost in the system. Everyone at the office is very friendly and I feel as though once you become TSI Healthcare’s client, you become their family."Janice BundschuArthritis Associates, PLLC
"We have a very busy six physician group. We selected TSI Healthcare because, in addition to their commitment to Rheumatology and NextGen™ products, we are even more impressed with their dedication to service excellence and adoption success."Ray Waldrup, Practice AdministratorLow Country Rheumatology
"TSI Healthcare is aware. They are on it. They know exactly what is coming. They know exactly how they need to help you. The emails, the notifications, the website, they have everything you need. When you call TSI Healthcare for support you feel like you're talking to family, you're recognized, and they get you help immediately."Sa'Vonna Staton, Practice ManagerCarolina Specialty Care, PA