Powered By People

At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.

TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.

Meet A Few Of Our Team Members

By the Numbers

TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.

Live Support Sessions

Total Calls

Support Cases

Hours of Live Onsite Training/Implementation for EHR & EPM

Hours of 1-on-1 Guided Assistance for MACRA

Clients Who Increased EHR System Proficiency in 2017

Percentage of Employees Related Directly to Delivering Customer Service

Minute Avg. Response Time*

Percent Positive Feedback

*We estimated the industry average is 1 to 2 business days.

Our Unique

Full Circle Approach

1
Tailored Set-Up & Implementation
Your practice is unique. Your IT solutions should be as well.

2
Personalized Training
On time, on budget, and completely thorough.

3
Live Call Support
Real support comes from real people, based in the U.S.A.

4
On-Going Evaluation
Partners for success, today and in the future.

Top Ranked Service Worldwide

By Stevie^® Awards
Customer Service Department of the Year
2015 | 2016 | 2017 | 2018

In Healthcare, Pharmaceuticals, and Related Industries.

About The Stevie Awards:

Established in 2002

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide
.
.

Over 2,500 Nominations

for organizations of all sizes in virtually every industry were submitted for the 2017 program.
.

Judges

include representatives from JP Morgan Chase^®, TicketMaster^®, Franklin Templeton^®, and many of the world’s most respected executives.

Past Winners

include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.

Regulatory Assistance

From Registration to Attestation

Pages of Federal Policy Legislation Analyzed

Hours of Guided 1-on-1 Federal Policy Assistance

$13 Million MU & PQRS Penalties Avoided in 2016

Our Approach to MACRA

Analysis

Regulatory Education
Evaluation & Goal Setting

Training

Recurring Sessions
& Live Guidance

Outreach

Personalized Assistance &
Continued Benchmarking

Reporting

Pre-Submission Review
& Assisted Reporting

Hundreds of Resources At Your Fingertips

Measure Specific
How-To Videos

Easy learning on the fly
for role-specific measures

Live
Training Sessions

Weekly training sessions with flexible registration options

Hours Of
Guided 1-on-1 Federal Policy Assistance

On-going training by
program specialists

TSI Cloud ASP Hosting

Our Cloud is Your Cloud

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.

Forget about servers and focus on patient care.

Learn More

By The Numbers:

2,100 Providers
10,000 Users

powered by people, additional modules & services

"We have a very busy six physician group. We selected TSI Healthcare because, in addition to their commitment to Rheumatology and NextGen™ products, we are even more impressed with their dedication to service excellence and adoption success."
Ray Waldrup, Practice AdministratorLow Country Rheumatology
"It is a true delight talking to TSI Healthcare on the phone. They are always incredibly helpful and very pleasant to talk to and work with. Thank You."
Scott Oakes, IT/NetworkingArthritis & Osteoporosis Consultants of the Carolinas
"We had a lot of issues with our previous vendor. Most of the time it took them about 2 days to get back with us. Since we have switched over to TSI Healthcare we haven't had that issue."
Jonathan Prime, IT/NetworkingJim C. Kim, MD
"It's much more important to have the people who make the system work, than it is to just have the system."
John C. Huntwork, MDJohn Huntwork, MD

.
.
Advantages

Powered By People

Our Approach

Top Ranked Service

Award Winning Software

Meaningful Use Assistance

Cloud Hosting
Client Success

Powered by People

Powered By People

At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.

TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.

Advantages

By the Numbers

TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.

Live Support Sessions

Total Calls

Support Cases

Hours of Live Onsite Training/Implementation for EHR & EPM

Hours of 1-on-1 Guided Assistance for MACRA

Clients Who Increased EHR System Proficiency in 2017

Percentage of Employees Related Directly to Delivering Customer Service

Minute Avg. Response Time*

Percent Positive Feedback

Our Unique

Full Circle Approach

1Tailored Set-Up & Implementation Your practice is unique. Your IT solutions should be as well.

Tailored Set-Up & Implementation

2Personalized Training On time, on budget, and completely thorough.

Personalized Training

3Live Call Support Real support comes from real people, based in the U.S.A.

Live Call Support

4On-Going Evaluation Partners for success, today and in the future.

On-Going Evaluation

Top Ranked Service Worldwide

By Stevie® Awards Customer Service Department of the Year 2015 | 2016 | 2017 | 2018

In Healthcare, Pharmaceuticals, and Related Industries.

About The Stevie Awards:

Established in 2002

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide . .

Over 2,500 Nominations

for organizations of all sizes in virtually every industry were submitted for the 2017 program. .

Judges

include representatives from JP Morgan Chase®, TicketMaster®, Franklin Templeton®, and many of the world’s most respected executives.

Past Winners

include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.

Regulatory Assistance

From Registration to Attestation

Pages of Federal Policy Legislation Analyzed

Hours of Guided 1-on-1 Federal Policy Assistance

$13 Million MU & PQRS Penalties Avoided in 2016

Our Approach to MACRA

Analysis

Regulatory Education Evaluation & Goal Setting

Training

Recurring Sessions & Live Guidance

Outreach

Personalized Assistance & Continued Benchmarking

Reporting

Pre-Submission Review & Assisted Reporting

Hundreds of Resources At Your Fingertips

Measure Specific How-To Videos

Easy learning on the fly for role-specific measures

Live Training Sessions

Weekly training sessions with flexible registration options

Hours Of Guided 1-on-1 Federal Policy Assistance

On-going training by program specialists

TSI Cloud ASP Hosting

Our Cloud is Your Cloud

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability, eliminates server costs, and puts the maintenance work on us.

Forget about servers and focus on patient care.

2,100 Providers 10,000 Users

"We have a very busy six physician group. We selected TSI Healthcare because, in addition to their commitment to Rheumatology and NextGen™ products, we are even more impressed with their dedication to service excellence and adoption success."

"It is a true delight talking to TSI Healthcare on the phone. They are always incredibly helpful and very pleasant to talk to and work with. Thank You."

"We had a lot of issues with our previous vendor. Most of the time it took them about 2 days to get back with us. Since we have switched over to TSI Healthcare we haven't had that issue."

"It's much more important to have the people who make the system work, than it is to just have the system."

. . Advantages

Powered By People Our Approach Top Ranked Service Award Winning Software Meaningful Use Assistance Cloud Hosting Client Success

Get In Touch

About

Legal

1
Tailored Set-Up & Implementation
Your practice is unique. Your IT solutions should be as well.

2
Personalized Training
On time, on budget, and completely thorough.

3
Live Call Support
Real support comes from real people, based in the U.S.A.

4
On-Going Evaluation
Partners for success, today and in the future.

By Stevie^® Awards
Customer Service Department of the Year
2015 | 2016 | 2017 | 2018

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide
.
.

for organizations of all sizes in virtually every industry were submitted for the 2017 program.
.

include representatives from JP Morgan Chase^®, TicketMaster^®, Franklin Templeton^®, and many of the world’s most respected executives.

Regulatory Education
Evaluation & Goal Setting

Recurring Sessions
& Live Guidance

Personalized Assistance &
Continued Benchmarking

Pre-Submission Review
& Assisted Reporting

Measure Specific
How-To Videos

Easy learning on the fly
for role-specific measures

Live
Training Sessions

Hours Of
Guided 1-on-1 Federal Policy Assistance

On-going training by
program specialists

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.

2,100 Providers
10,000 Users

.
.
Advantages

Powered By People

Our Approach

Top Ranked Service

Award Winning Software

Meaningful Use Assistance

Cloud Hosting
Client Success