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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.
TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.
By the Numbers
TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.
Live Support Sessions
Hours of 1-on-1 Guided Assistance for Meaningful Use
Hours of Live Onsite Training/Implementation for EHR & EPM
Hours of Implementation Assistance for ICD-10
Percent Positive Feedback
Percentage of Employees Related Directly to Delivering Customer Service
Minute Avg. Response Time*
*We estimated the industry average is 1 to 2 business days.
Full Circle Approach
From Registration to Attestation
$13.7 Million Est. Incentives Paid
96% Attestation Rate
Top 5% Of Vendors
Our Approach to MACRA
Hundreds of Resources At Your Fingertips
TSI Cloud ASP Hosting
Our Cloud is Your Cloud
TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us.
Forget about servers and focus on patient care.
By The Numbers:
9,500 Active Users
Our Success is Based on Client Success
TSI Healthcare’s continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come. As a private company, we succeed only when YOU do.
"The team members at TSI Healthcare are very customer focused, that was apparent from day one with the sales team all the way through the implementation and training processes. The CEO even introduced himself and made us feel welcome; that’s not something you see with every company."Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
"TSI Healthcare's client support is unparalleled. Every member of the support team is professional and knowledgeable, and their response time to our questions and issues is super efficient. TSI really works as an extension of my practice, helping to make our operations run as smoothly as possible."Robert Stutman, OD, MBA, FAAOSelect Eye Care
"We are extremely pleased with the services that TSI Healthcare RCM provides our office and are consistently impressed with their attitude and productivity. They always perform above and beyond with excellent customer service. They are a valuable asset to our organization.”Debbie Nichols, Office ManagerSalem Rheumatology
"TSI Healthcare works with many rheumatology practices to create rheumatology specific content, including some things we would not have thought of on our own. TSI Healthcare’s focus on rheumatology specific content, customer support, and technical service is outstanding."Tom McDevitt, IT/NetworkingRheumatic Disease Associates
"Having gone through one failed PM and EHR system installation, we were skeptical. However, TSI Healthcare led us to a level of success we never would have realized without their expert guidance."Jonathan Seidenberg, MDSeidenberg Protzko Eye Associates
"Since implementing TSI Healthcare, my job has become much more simple. I always have someone to talk to or to walk me through an issue. I mostly enjoy being able to call individuals at TSI Healthcare and talk to them on a first name basis."Maria ShaferCentral Florida Retina
"Compared to our previous vendor, we have noticed an absolute increase in response time. We have also noticed that we are a part of the family with TSI Healthcare. They are very family oriented as far as we're concerned. We are a member of their team just like they are a member of our team."Tracy Watkins, Director of OperationsCarolina Orthopaedics & Sports Medicine
"It is a pleasure working with the staff at TSI Healthcare. Everyone in each department does an exceptional job of thinking outside the box when working to resolve problems."Jerome Graham, LDO, OpticianTarboro Eye Associates Optometry, PLLC
"TSI Healthcare is wonderful. I get a HUGE sense of relief when I hear their voice at the end of the line or see their emails coming to me, because I know my issues will be worked on thoroughly and in no time at all. They always keep me updated and are always pleasant."Ashley Bales, Medical AssistantArthritis & Rheumatism Associates
"TSI Healthcare is a smaller company so we are catered to much more than we were with our previous vendor, who would put us on a list. That has made a world of difference."Ana Reyes-Cartagena Arthritis & Rheumatism Associates, M.D.
"The major benefit we've seen since implementing and going with TSI Healthcare is the customer service. All of our tickets are answered very quickly and efficiently. Anytime there are any questions, it is very easy to get answers."Robert Collins, Director of OperationsBoston Laser Eye Institute, P.C.
"We have a very busy six physician group. We selected TSI Healthcare because, in addition to their commitment to Rheumatology and NextGen™ products, we are even more impressed with their dedication to service excellence and adoption success."Ray Waldrup, Practice AdministratorLow Country Rheumatology
"I have had several phone conferences with various folks at TSI Healthcare, and we have really found them to be very helpful and very knowledgeable about their specific areas. There are a lot of unknowns in healthcare, and a lot of regulations that are still of yet to come. I think TSI Healthcare has been very helpful with helping us work through these challenges."Alan K. Matsumoto, MDArthritis & Rheumatism Associates of Maryland
"They are very prompt and attentive to our needs and are always very helpful and friendly. I would recommend TSI Healthcare to anyone out there!"Jennifer Patronik, Practice ManagerCarolina Center for Rheumatology
"When I call TSI Healthcare, someone answers the phone. Someone I can understand. Someone that speaks english. It's not press 1 for this or 2 for this or 3 for this. It's 'Hi my name is so and so. Hey Samantha, how are you? Haven't talked to you in a while.' They usually get someone on the phone, or someone calls me back pretty quick."Samantha Vaughan, Practice ManagerJohn Huntwork, MD