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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.

TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.

Meet A Few Of Our Team Members

By the Numbers

TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.

Live Support Sessions

Total Calls

Support Cases

Hours of Live Onsite Training/Implementation for EHR & EPM

Hours of 1-on-1 Guided Assistance for MACRA

Clients Who Increased EHR System Proficiency in 2017

Percentage of Employees Related Directly to Delivering Customer Service

Minute Avg. Response Time*

Percent Positive Feedback

*We estimated the industry average is 1 to 2 business days.

Our Unique

 Full Circle Approach

1

Tailored Set-Up & Implementation

Your practice is unique. Your IT solutions should be as well.

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2

Personalized Training

On time, on budget, and completely thorough.

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3

Live Call Support

Real support comes from real people, based in the U.S.A.

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4

On-Going Evaluation

Partners for success, today and in the future.

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Stevie_blogpost2
Top Ranked Service Worldwide

By Stevie® Awards
Customer Service Department of the Year
2015 | 2016 | 2017 | 2018

In Healthcare, Pharmaceuticals, and Related Industries.

About The Stevie Awards:

Established in 2002

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide
.
.

Over 2,500 Nominations

for organizations of all sizes in virtually every industry were submitted for the 2017 program.
.

Judges

include representatives from JP Morgan Chase®, TicketMaster®, Franklin Templeton®, and many of the world’s most respected executives.

Past Winners

include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.

Regulatory Assistance

From Registration to Attestation

Pages of Federal Policy Legislation Analyzed

Hours of Guided 1-on-1 Federal Policy Assistance

$13 Million MU & PQRS Penalties Avoided in 2016

Our Approach to MACRA

Analysis

Regulatory Education
Evaluation & Goal Setting

Training

Recurring Sessions
& Live Guidance

Outreach

Personalized Assistance &
Continued Benchmarking

Reporting

Pre-Submission Review
& Assisted Reporting

Hundreds of Resources At Your Fingertips

Measure Specific
How-To Videos

Easy learning on the fly
for role-specific measures

Live
Training Sessions

Weekly training sessions with flexible registration options

Hours Of
Guided 1-on-1 Federal Policy Assistance

On-going training by
program specialists

TSI Cloud ASP Hosting

Our Cloud is Your Cloud

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us. 

Forget about servers and focus on patient care.

Learn More

By The Numbers:

2,100 Providers
10,000 Users

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  • "TSI Healthcare is committed to our practice goals. Their team oriented approach has been invaluable for Central Florida Retina reaching our financial and patient care objectives. In today's ever changing health care landscape, having a relationship with TSI Healthcare has been a huge asset for the growth of our practice. TSI Healthcare understands our needs, and their expertise in practice operations and customer service delivery demonstrate the high standard of commitment they provide to each of their clients."

    Jason Rubinstein, Practice AdministratorCentral Florida Retina
  • "Having gone through one failed PM and EHR system installation, we were skeptical. However, TSI Healthcare led us to a level of success we never would have realized without their expert guidance."

    Jonathan Seidenberg, MDSeidenberg Protzko Eye Associates
  • "As government regulations continue to evolve, TSI Healthcare remains current regarding the changes and always keeps us informed in a prompt manner."

    Ana Reyes-CartagenaArthritis & Rheumatism Associates, M.D.
  • "TSI Healthcare understands the needs of  Pulmonary and Sleep Medicine physicians. Because we have to split our time between rounds at hospitals and multiple offices, time and production is very important to us. I have already seen success at my practice with their specialty content, and I know we will see more successes with the use of TSI Healthcare's products and services in our practice."

    Mark M. Chung M.D.Sleep + Lung, M.D.
  • "When I call TSI Healthcare, someone answers the phone. Someone I can understand. Someone that speaks english. It's not press 1 for this or 2 for this or 3 for this. It's 'Hi my name is so and so. Hey Samantha, how are you? Haven't talked to you in a while.' They usually get someone on the phone, or someone calls me back pretty quick."

    Samantha Vaughan, Practice ManagerJohn Huntwork, MD
  • "The team members at TSI Healthcare are very customer focused, that was apparent from day one with the sales team all the way through the implementation and training processes. The CEO even introduced himself and made us feel welcome; that’s not something you see with every company."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "The major benefit we've seen since implementing and going with TSI Healthcare is the customer service. All of our tickets are answered very quickly and efficiently. Anytime there are any questions, it is very easy to get answers."

    Robert Collins, Director of OperationsBoston Laser Eye Institute, P.C.
  • "We selected TSI Healthcare because of their reputation for excellent service. They proved to be well above average, especially when it came to implementation and training. Their commitment to pulmonary medicine convinced us we had made the right decision."

    Al M. Heyder, M.D.Atlantic Pulmonary Associates
  • "TSI Healthcare's client support is unparalleled. Every member of the support team is professional and knowledgeable, and their response time to our questions and issues is super efficient. TSI really works as an extension of my practice, helping to make our operations run as smoothly as possible."

    Robert Stutman, OD, MBA, FAAOSelect Eye Care
  • "Since implementing TSI Healthcare our documentation has been better and, as someone who runs the practice, the time savings has been huge. TSI Healthcare takes care of all the service calls, and I know we are in good hands."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "I would definitely recommend TSI Healthcare’s rheumatology content to other rheumatologists. The automation, support, and people make you feel like you’ve known them forever."

    Tom McDevitt, IT/NetworkingRheumatic Disease Associates
  • "It is a true delight talking to TSI Healthcare on the phone. They are always incredibly helpful and very pleasant to talk to and work with. Thank You."

    Scott Oakes, IT/NetworkingArthritis & Osteoporosis Consultants of the Carolinas
  • "I have had several phone conferences with various folks at TSI Healthcare, and we have really found them to be very helpful and very knowledgeable about their specific areas. There are a lot of unknowns in healthcare, and a lot of regulations that are still of yet to come. I think TSI Healthcare has been very helpful with helping us work through these challenges."

    Alan K. Matsumoto, MDArthritis & Rheumatism Associates of Maryland
  • "TSI Healthcare works with many rheumatology practices to create rheumatology specific content, including some things we would not have thought of on our own. TSI Healthcare’s focus on rheumatology specific content, customer support, and technical service is outstanding."

    Tom McDevitt, IT/NetworkingRheumatic Disease Associates
  • "The support is second to none. Our calls are returned right away and online tickets are handled by a technician in a timely manner."

    Tom McDevitt, IT/NetworkingRheumatic Disease Associates
* You earn $500 Visa gift card when they join the TSI Healthcare family. At TSI Healthcare, we respect your right to privacy. We do not sell, rent, swap or otherwise disclose any of this information to third parties.