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At TSI Healthcare®, “customer service” is not just a catchphrase, it’s the hallmark of our unrivaled business approach. While there will always be change in the healthcare industry, one thing that we guarantee will never change is our “concierge-style” approach to customer service.

TSI Healthcare offers tailored set-up and installation, guided Federal Policy assistance, and live call support. Our focus is helping you make the right decision the FIRST time. Go ahead and dive in. We are right beside you.

Meet A Few Of Our Team Members

By the Numbers

TSI Healthcare delivers platinum level support and implementation services to thousands of providers nationwide.

Live Support Sessions

Total Calls

Support Cases

Hours of Live Onsite Training/Implementation for EHR & EPM

Hours of 1-on-1 Guided Assistance for MACRA

Clients Who Increased EHR System Proficiency in 2017

Percentage of Employees Related Directly to Delivering Customer Service

Minute Avg. Response Time*

Percent Positive Feedback

*We estimated the industry average is 1 to 2 business days.

Our Unique

 Full Circle Approach

1

Tailored Set-Up & Implementation

Your practice is unique. Your IT solutions should be as well.

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2

Personalized Training

On time, on budget, and completely thorough.

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3

Live Call Support

Real support comes from real people, based in the U.S.A.

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4

On-Going Evaluation

Partners for success, today and in the future.

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Stevie_blogpost2
Top Ranked Service Worldwide

By Stevie® Awards
Customer Service Department of the Year
2015 | 2016 | 2017 | 2018

In Healthcare, Pharmaceuticals, and Related Industries.

About The Stevie Awards:

Established in 2002

“Oscars of Customer Service” Honoring and acknowledging achievements of organizations worldwide
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Over 2,500 Nominations

for organizations of all sizes in virtually every industry were submitted for the 2017 program.
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Judges

include representatives from JP Morgan Chase®, TicketMaster®, Franklin Templeton®, and many of the world’s most respected executives.

Past Winners

include: Apple®, Ford Motor Company®, Delta®, Cisco®, and many more.

Regulatory Assistance

From Registration to Attestation

Pages of Federal Policy Legislation Analyzed

Hours of Guided 1-on-1 Federal Policy Assistance

$13 Million MU & PQRS Penalties Avoided in 2016

Our Approach to MACRA

Analysis

Regulatory Education
Evaluation & Goal Setting

Training

Recurring Sessions
& Live Guidance

Outreach

Personalized Assistance &
Continued Benchmarking

Reporting

Pre-Submission Review
& Assisted Reporting

Hundreds of Resources At Your Fingertips

Measure Specific
How-To Videos

Easy learning on the fly
for role-specific measures

Live
Training Sessions

Weekly training sessions with flexible registration options

Hours Of
Guided 1-on-1 Federal Policy Assistance

On-going training by
program specialists

TSI Cloud ASP Hosting

Our Cloud is Your Cloud

TSI Healthcare’s state of the art Cloud Hosting services features 99% availability,
eliminates server costs, and puts the maintenance work on us. 

Forget about servers and focus on patient care.

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By The Numbers:

2,100 Providers
10,000 Users

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  • "TSI Healthcare is committed to our practice goals. Their team oriented approach has been invaluable for Central Florida Retina reaching our financial and patient care objectives. In today's ever changing health care landscape, having a relationship with TSI Healthcare has been a huge asset for the growth of our practice. TSI Healthcare understands our needs, and their expertise in practice operations and customer service delivery demonstrate the high standard of commitment they provide to each of their clients."

    Jason Rubinstein, Practice AdministratorCentral Florida Retina

  • "Since implementing TSI Healthcare, my job has become much more simple. I always have someone to talk to or to walk me through an issue. I mostly enjoy being able to call individuals at TSI Healthcare and talk to them on a first name basis."

    Maria ShaferCentral Florida Retina

  • "Anytime we call TSI Healthcare for help and support we get a live human being. Usually, the response time is very quick. It's just great. I would definitely recommend TSI Healthcare just because their support is great for their staff is very knowledgeable and it's always a great experience."

    Sandy Aguiar, Office ManagerCenter for Eye Health

  • "The third-party support we had before TSI Healthcare, did not have a dedicated Meaningful Use team and we were figuring it out on our own. I don't think we would have been as successful without the TSI Healthcare Meaningful Use team. If we have questions, they have answers."

    Rick Hays, IT/Networking Mid-South Pulmonary Specialists, P.C.

  • "We contact TSI Healthcare all the time. Whether its workflows or something simple, the response is very quick. If the person on the phone can't fix the issue, they are able to gather the necessary information and find someone who can. Thank you for always being professional, prompt, capable, and effective. It is a pleasure to work with TSI Healthcare."

    Pat Toomey, Admin. Assistant Virginia Cardiovascular Specialists, P.C.

  • "I would recommend TSI Healthcare to other healthcare practices. They have so many benefits. They are Rheumatology specific, and they're able to help us through PQRS and Meaningful Use. It takes a burden off the office. All of the team members are fantastic and very, very helpful!"

    Shari Wilson, Billing ManagerColumbus Arthritis Center, Inc.

  • "Our office has been partnering with TheraTest for the past 10 years for our in-house rheumatology laboratory testing. Ordering supplies takes minutes by phone and everything is delivered right to the practice. TheraTest has exceptional standards of quality and customer service when it comes to rheumatology testing."

    Renee Thompson, Office ManagerRashad Ansari, MD

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Advantages

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Our Approach

Top Ranked Service

Award Winning Software

Meaningful Use Assistance

Cloud Hosting
Client Success

* You earn $500 Visa gift card when they join the TSI Healthcare family. At TSI Healthcare, we respect your right to privacy. We do not sell, rent, swap or otherwise disclose any of this information to third parties.
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Text - November 7, 2018