True or False: Only 8% of customers believe they receive superior customer service.
Something is lacking in today’s service experience. Many customers end up throwing down their phones in frustration as they struggle to decipher which button will lead them to an answer to their issues. Fifty years ago, customers were the kings. Businesses knew they couldn’t exist without the customer, so they took special care to go above and beyond for all clients.
Customer service has truly become a lost art. Some companies have tried to revive the craft, but end up throwing around buzzwords and scripted conversations instead of connecting with their customers.
As part of our ongoing commitment to providing our clients with the best service in the industry, we are dedicating this blog series exclusively to customer service. The first blog in the series, Customer Service: The Lost Art, provides an interactive exploration of trends in today’s customer service.
Take our quiz below to see how your customer service experience measures up to today’s standards.
My vendor’s response time is less than 24 hours
My vendor offers self-service options
My vendor displays expertise in my specialty and government policy
My vendor listens patiently to my problems
When I call my vendor, I immediately get to speak to a live person
If you’re not receiving the customer service you deserve, it’s time for a new vendor.
For the last 20 years, TSI Healthcare has existed for the sole purpose of providing our clients with a customer service experience unmatched by any other company in the world. Learn more about our:
- Unique, full-circle approach to customer service.
- 99% client satisfaction rating
- Stevie Award winning team