Your Stories

Our Success is Based on Your Success

TSI Healthcare’s® continued growth is based on our dedication to the complete and measurable success of each practice we serve — both today, and in the years to come.

As a private company, we succeed only when YOU do. Our job is not to sell you technology; it’s to partner TOGETHER and deliver a beneficial Health IT solution.

But don’t take our word for it; see what your peers have to say:

Regulatory Assistance  

Top Ranked Service   

 Specialty Specific Content

 
 
 

 Regulatory Assistance 

 
 
 
 
  • "I just want to tell you how much I greatly appreciate the continued support from the TSI Healthcare team. All that is being required by CMS is a huge undertaking, and I know we could not accomplish these tasks without the assistance from your company. Thank you."

    Donna Baker, Office ManagerAtlantic Pulmonary Associates
  • "TSI Healthcare’s rheumatology specific EHR is very manageable to use, and their reporting system is very flexible. We are on track for meaningful use, and it has allowed us to enjoy a significant increase in revenue. This has let us add to staff and incorporate an ultrasound machine.”

    Dr. Kevin HicksCollaborative Arthritis Care, Inc.
  • "TSI Healthcare has introduced a little bit more ease of use as far as EHR goes, and Meaningful Use especially. They've done a really good job of helping us meet our Meaningful Use goals and getting paid for Meaningful Use."

    Robert Collins, Director of OperationsBoston Laser Eye Institute, P.C.
  • "We have had to do almost nothing for Meaningful Use, it just happens. So, it's been a piece of cake for me."

    John C. Huntwork, MDJohn Huntwork, MD
  • "The biggest challenge that we faced before starting with TSI Healthcare was meeting Meaningful Use. I was a bit concerned about our practice because we had missed one year of Meaningful Use money already. It was one of the driving factors for selecting them as a vendor, and they have helped us achieve that."

    Robert Collins, Director of OperationsBoston Laser Eye Institute, P.C.
  • "We truly have a partnership with TSI Healthcare. For me, the greatest assets have been the implementation team that helped us bring the whole process into the office. The Meaningful Use team has really helped us navigate through all of the regulatory requirements to receive our bonuses and to make sure that we are using our EHR the way it was designed to be used."

    Robert Stutman, OD, MBA, FAAOSelect Eye Care
  • "As government regulations continue to evolve, TSI Healthcare remains current regarding the changes and always keeps us informed in a prompt manner."

    Ana Reyes-CartagenaArthritis & Rheumatism Associates, M.D.
  • “There are a lot of changes coming with the new MIPS and MACRA programs for Medicare, and there is no way I could possibly stay on top of it and run a medical practice. We rely very heavily on the Government Regulations team at TSI Healthcare. Our practice greatly benefits from their knowledge about MACRA. They stay on top of the changes and help us navigate them.”

    Connie MoscatiCape Fear Arthritis Care
  • "One of the main challenges that any practice has had in the last 3 or 4 years is being ready for Meaningful Use 1 and now Meaningful Use 2. TSI Healthcare is very knowledgeable and well versed. They have an excellent staff that can help with the regulations and changes that are needed. They are there to support you. We wouldn't be where we are today without TSI Healthcare's help."

    Jason Rubinstein, Practice AdministratorCentral Florida Retina
 
 
 
 
  • "Since implementing TSI Healthcare our documentation has been better and, as someone who runs the practice, the time savings has been huge. TSI Healthcare takes care of all the service calls, and I know we are in good hands."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "TSI Healthcare is wonderful. I get a HUGE sense of relief when I hear their voice at the end of the line or see their emails coming to me, because I know my issues will be worked on thoroughly and in no time at all. They always keep me updated and are always pleasant."

    Ashley Bales, Medical AssistantArthritis & Rheumatism Associates
  • "The major benefit we've seen since implementing and going with TSI Healthcare is the customer service. All of our tickets are answered very quickly and efficiently. Anytime there are any questions, it is very easy to get answers."

    Robert Collins, Director of OperationsBoston Laser Eye Institute, P.C.
  • "We needed a dependable vendor to guide us through the evolving government and ever-changing healthcare regulations. We needed a solution that focused on our specialty, and one made sense economically. We did our due diligence and searched for a company with a proven track record of providing successful EHR and PM solutions. TSI Healthcare has been by our side every step of the way."

    Samantha Vaughan, Practice ManagerJohn Huntwork, MD
  • "It's much more important to have the people who make the system work, than it is to just have the system."

    John C. Huntwork, MDJohn Huntwork, MD
  • "Compared to our previous vendor, we have noticed an absolute increase in response time. We have also noticed that we are a part of the family with TSI Healthcare. They are very family oriented as far as we're concerned. We are a member of their team just like they are a member of our team."

    Tracy Watkins, Director of OperationsCarolina Orthopaedics & Sports Medicine
  • "TSI Healthcare's client support is unparalleled. Every member of the support team is professional and knowledgeable, and their response time to our questions and issues is super efficient. TSI really works as an extension of my practice, helping to make our operations run as smoothly as possible."

    Robert Stutman, OD, MBA, FAAOSelect Eye Care
  • "I have had several phone conferences with various folks at TSI Healthcare, and we have really found them to be very helpful and very knowledgeable about their specific areas. There are a lot of unknowns in healthcare, and a lot of regulations that are still of yet to come. I think TSI Healthcare has been very helpful with helping us work through these challenges."

    Alan K. Matsumoto, MDArthritis & Rheumatism Associates of Maryland
  • "TSI Healthcare is committed to our practice goals. Their team oriented approach has been invaluable for Central Florida Retina reaching our financial and patient care objectives. In today's ever changing health care landscape, having a relationship with TSI Healthcare has been a huge asset for the growth of our practice. TSI Healthcare understands our needs, and their expertise in practice operations and customer service delivery demonstrate the high standard of commitment they provide to each of their clients."

    Jason Rubinstein, Practice AdministratorCentral Florida Retina
  • " TSI Healthcare has performed wonderfully for us, we have a great relationship. They tell you when you hook up with TSI Healthcare that that you're part of the family. I would say this is true, because we do feel a part of the TSI Healthcare family."

    Joe NeikirkLake Cumberland Rheumatology

 Specialty Specific Content 

 
 
 
 
  • "Since implementing TSI Healthcare our documentation has been better and, as someone who runs the practice, the time savings has been huge. TSI Healthcare takes care of all the service calls, and I know we are in good hands."

    Jay Salliotte, Practice ManagerAdvanced Rheumatology, MI
  • "TSI Healthcare has allowed me to be much more organized by eliminating the need for bulky charts. With our EHR system, I am able to track medications and diagnoses, reduce staff burden, and I no longer have to transport records between offices. I am very pleased with the software and the wealth of resources provided by TSI Healthcare."

    Mark M. Chung M.D.Sleep + Lung, M.D.
  • "From the beginning, we saw an increase in efficiency in EPM, an increase in the number of patients that were being seen, and a better ability to collect which significantly reduced our AR."

    Chris Wayne, Practice ManagerViewmont Urology Clinic, P.A.
  • "TSI Healthcare has exceptional rheumatology products; they worked with rheumatologists to create their templates, and that was very impressive to us. Thats exactly what we were looking for."

    Colleen TaylorArthritis Health Associates
  • "TSI Healthcare has really helped our practice grow from a revenue cycle side on using NextGen Practice Management. On the EHR side, we've seen benefits through patient access. We've become more efficient and communicate with our patients using 21st century technology."

    Jason Rubinstein, Practice AdministratorCentral Florida Retina
  • "There comes a time when thank you is just not enough! We have come to expect nothing but first-rate customer service from TSI Healthcare. Usually you folks meet that expectation spot on. I would like to spotlight EHR support for outstanding service and commitment to resolving our issue, not just to our satisfaction but to their own, which exceeded our expectations."

    Jerome Graham, LDO, OpticianTarboro Eye Associates Optometry, PLLC
  • "Being an end user of the EHR system, there are several templates that TSI Healthcare has introduced that we find very, very useful. Specifically, the infusion template which has really improved documentation and ease of use for our nurses."

    Alan K. Matsumoto, MDArthritis & Rheumatism Associates of Maryland
  • "We think that NextGen™ EHR is ideal for an ophthalmology practice because it is highly customizable to address the needs of the various subspecialties within the field of ophthalmology. In our practice, we use a wide range of ancillary testing and imaging devices. TSI Healthcare was indispensable in designing and installing interfaces to allow our office to run efficiently and provide better care to our patients. "

    Allan Rutzen, MD, FACSRutzen Eye Specialists
  • "TSI Healthcare delivers an EHR that actually helps our specialty provide better patient care. It's truly an EHR built for Rheumatologists by Rheumatologists. The only thing better than their custom content is TSI Healthcare's support, which exceeds all expectations."

    C Michael Franklin, MD, FACP, FACRRheumatic Disease Associates, Ltd.
  •  "Rheumatologists are the red-headed stepchildren of medicine. Our specialty has been left out, and we needed some help. We appreciate that TSI Healthcare noticed that there was a need and decided to focus on our specialty."

    Connie MoscatiCape Fear Arthritis Care
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