PM Implementation Specialist

PM Implementation Specialist

TSI Healthcare
Since 1997, TSI Healthcare has helped empower physicians of all specialties to improve care, increase efficiency and maximize profitability. As a Value Added Support Organization for NextGen Healthcare, our services include Electronic Health Records (EHRs), Practice Management Systems, Online Patient Portal, Revenue Cycle Management services, among many others. TSI Healthcare operates a state-of-the-art headquarters in Chapel Hill, North Carolina. We take pride in delivering “concierge-style” support and service.

By The Numbers:
Over 190 team members

Over 2,000 physician clients in 35+ states

Modern Healthcare’s “Best Places To Work” (2012, 2013, 2014, 2015, 2016, & 2017)

Inc. Magazine’s “Inc. 500 | 5000 Fastest Growing Private Companies”
(2009, 2010, 2011, 2012, 2013, & 2017)

Triangle Business Journal’s “TBJ Fast 50” Fastest Growing Companies in the Triangle
(2012 & 2013)

Stevie® Award – Top Ranked Service
(2015, 2016, & 2017)

Position Description:
TSI Healthcare is currently seeking a remote PM Implementation Specialist with NextGen experience. The ideal Implementation Specialist will effectively educate and guide Client’s core team, end-users, and new internal employees on software configuration and front-end functionality via phone, WebEx, or onsite to ensure proper utilization of software and ancillary applications of the NextGen PM product.

Required Background
NextGen Certification Required
• Medical industry training experience
• Significant experience with classroom style training
• Previous training and implementation experience
• Knowledge of and/or experience in ambulatory healthcare settings

Required Skills:
• Excellent organizational skills and detail oriented
• Ability to balance multiple priorities
• Ability to manage classes of up to 10+ students
• Ability to be self-sufficient, as most Implementation Specialists are remote employees
• Ability to travel (must have driver’s license, credit card, government issued ID, etc.)
• Excellent interpersonal skills
• Excellent English language oral and written communication skills, necessary to communicate effectively with clients over the telephone and to accurately document client problems using the TSI Healthcare support call management system.
• Ability to work independently as well as in a team environment
• Possess strong problem-solving skills
• Ability to deal with stressful situations
• Maintain a positive attitude
• Ability to manage customer expectation while on-site
• Professional, dependable, and punctual demeanor
• Customer service oriented
• Basic working knowledge of client/server and Citrix applications
• Basic understanding of technical terminology

Required Experience
• EHR/EPM Implementation: 2 years

Required License or Certification
• Driver’s License

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