Account Development Specialist

Account Development Specialist

TSI Healthcare
Since 1997, TSI Healthcare has helped empower physicians of all specialties to improve care, increase efficiency and maximize profitability. As a Value Added Support Organization for NextGen Healthcare, our services include Electronic Health Records (EHRs), Practice Management Systems, Online Patient Portal, Revenue Cycle Management services, among many others. TSI Healthcare operates a state-of-the-art headquarters in Chapel Hill, North Carolina, as well as a Revenue Cycle Management office in Durham, NC. We take pride in delivering “concierge-style” support and service.

By The Numbers:
2 Offices: Headquarters in Chapel Hill, NC; Revenue Cycle Management office in Durham, NC

Over 150 team members

Over 1,900 physician clients in 35+ states

Modern Healthcare’s “Best Places To Work” (2012, 2013, & 2014)

Inc. Magazine’s “Inc. 500 | 5000 Fastest Growing Private Companies”
(2009, 2010, 2011, 2012, & 2013)

Triangle Business Journal’s “TBJ Fast 50” Fastest Growing Companies in the Triangle
(2012 & 2013)

Stevie® Award – Top Ranked Service

The Lead Generation Specialist is responsible for establishing communication with prospective clients via phone and email to introduce them to TSI Healthcare’s product line and schedule Discoveries for Regional Sales Executives to conduct. .

• Research prospect targets and those provided through lists and other mediums
• Conduct outbound calls to prospects in an assigned territory
• Engage with prospects to ask fact-finding questions, discover pain points, succinctly convey TSI Healthcare’s value and influence prospects to schedule a phone Discovery with the Regional Sales Executive
• Gather sufficient information about the prospect to enter into Salesforce contact record
• Set timely follow-up tasks and execute on them to keep the sales cycle in motion
• Think creatively to engage hard-to-reach prospects
• Proficient computer usage, set up functions, research and data-entry
• Establish and maintain interpersonal relationships – develop constructive and cooperative working relationships with others and maintain them over time
• Effectively communicate with supervisors, peers, or subordinates

• Excellent interpersonal, written and oral skills required
• Excellent phone skills; not intimidated or inhibited
• Efficiently and effectively utilize a personal computer and software solutions
• Able to interact with outside contacts and employees of all levels
• Read and understand written documents, as well as effectively communicate documents and ideas
• Attention to detail is a must
• Willingness to openly communicate and contribute during weekly staff meetings or otherwise
• Regular and predictable attendance

Knowledge Requirements
• Principles and methods to demonstrate, promote and sell products and services. Includes marketing strategy and tactics, sales process, and qualifying
• English language structure and content, including word definition and spelling and proper grammar
• Customer and personal service principles and processes that include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Skill Requirements:
• Give full attention to others as they speak, take time to understand points being made, ask questions as appropriate and do not interrupt at inappropriate times
• Speak clearly to others to convey information effectively
• Persuade others to change their minds or behavior
• Understand written “scripts” and other work-related documents

Time Management Requirements:
• Select and use training/instructional methods and procedures as appropriate
• Be socially aware of others’ reactions and understand why they react as they do
• Use critical thinking (logic and reasoning) to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Monitor/assess independent performance goals to make improvements or take corrective action

Required Education and Training:
Bachelor’s Degree

Required Experience:
• Salesforce: 1 Year

Inquire About This Job

* You earn $500 Visa gift card when they join the TSI Healthcare family. At TSI Healthcare, we respect your right to privacy. We do not sell, rent, swap or otherwise disclose any of this information to third parties.